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Report: #497175

Complaint Review: Dazzle Smile Pro - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: stephanie — san diego California USA
  • Dazzle Smile Pro dazzlesmilepro.com Internet United States of America

Dazzle Smile Pro ezykit, elitepack, dietid scam, hidden fees, deceptive, hidden memberships into more than on company Internet

*UPDATE Employee: Hello,

*General Comment: Bullsh*t "Apology"

*UPDATE Employee: Hello,

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A scam company, goes under both Dazzle White and Dazzle Smile. So many hidden fees, so much fine print, trick you into enrolling in three different memberships.
I immediately realized my mistake in signing up with Dazzle Smile and called costumer service to cancel right away. They told me I could cancel but that I would have to pay for the product they were sending me. So I bit the bullet, figured it was my mistake used the crap (which didn't do a thing to whiten my teeth) and figured that was that, I wouldn't be charged for anything else.
At least a month later I look at my online banking to find strange charges from companies I had never heard of or made purchases from. Come to find out this are some of Dazzle Smile's sister or partner companies.
I contacted Dazzle Smile's costumer service who told me that even though I canceled my "membership" with them I had to cancel it with these other companies as well!!! Are you kidding me!!!!
It should be explicit if I am signing up for OTHER companies memberships and why didn't the customer service woman tell me the FIRST time when I called to cancel my Dazzle White membership that I would also have to cancel these other memberships too??? Well its because the whole thing is a scam, no matter how clear they say they state their terms, its crap because if I want to sign up for these other companies products, I would go to their websites. But I didn't, therefore I don't want their services and Dazzle White has no right to override this by secretly signing me up.
Dazzle White is an awful company and a horrible product.

This report was posted on Ripoff Report on 09/18/2009 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-smile-pro/internet/dazzle-smile-pro-ezykit-elitepack-dietid-scam-hidden-fees-deceptive-hidden-membership-497175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Hello,

AUTHOR: Luis - (United States of America)

POSTED: Thursday, November 19, 2009
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 General Comment

Bullsh*t "Apology"

AUTHOR: Jim - (U.S.A.)

POSTED: Monday, September 28, 2009

I've been noticing this kind of "Apology" all over the web, as far as I can tell it's a huge stall, intended to waste time as long as possible until you are too late filing with the Attorney General in your state.


Ignore the Bullsh*t "Apology" and file today, they stole your money by deception,  by "Enrolling" you in oher "Accounts" without your knowledge, and without specific permission.


If you don't they'll make a part refund and keep the rest of yor stolen money.


 (We gave him a refund your honor)


The longer you are led to believe it's an error, the longer they have to vanish with  your cash.


Check right here, they've been doing this around one year now. It's near time to vanish with all their stolen cash.

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#1 UPDATE Employee

Hello,

AUTHOR: Gemma R. - (USA)

POSTED: Wednesday, September 23, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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