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Report: #485252

Complaint Review: Dazzlewhite & Dentech - Internet Internet

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  • Reported By: Sheri — Glendale Arizona USA
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  • Dazzlewhite & Dentech www.dentechwhitening.com Internet United States of America

Dazzlewhite - Dentech Whitening - SmileBright teeth White Whitesmile deceptive, sneaky, underhanded, phony free trial scam Internet

* : Hello

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I too read some small ad about how a so called "Mom" whitened her teeth using 2 free trials and fell for it.  I should have scrolled to the bottom of the page and checked "Terms & Conditions".  I always do this now and have saved myself from other scams.

 I received the free trial from Dentech whitening and Dazzlewhite and thought I had cancelled them both but no I found out the hard way.  Once I did cancel it in writing as they say you have to do in very small print I was billed for another shipment the next day.

I saw several charges on my card using names I never signed up with and that is when I knew I was in trouble.  If the company has to keep changing their name and 800# that is a very bad sign. I was getting charged by their other names and could not get any money refunded.

I no longer do these so called "free trials" because they end up getting your money one way or another.  I have also learned to keep very good records which always stops them.  I write down the name of the person I spoke with, the date and the time.  When I can tell them the exact time I spoke with them it usuallu stops them mid-sentence!

I would really like to thank the anymous consumer who filed the Rip-Off Report  from Stamping Ground, Kentucky.  That person provided all the phone numbers we need to cancel the numerous accounts this company automatically sets you up with when you agree to their phony "free trial".  If I had not seen those phone numbers and called I would have been getting billed from 2 more things I did not even know about yet- one was "membership" to their website.  Who do those people think they are and why do they get away with it??!!  Isn't there a law to protect us from criminals like this?

This report was posted on Ripoff Report on 08/25/2009 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlewhite-dentech/internet/dazzlewhite-dentech-whitening-smilebright-teeth-white-whitesmile-deceptive-sneaky-un-485252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Hello

AUTHOR: Gemma R. - (USA)

POSTED: Sunday, September 06, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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