DELL Computer Corporation ripoff Website Special Promotion Verizon DSL - Service Terms Not Honored. Round Rock Texas

Seems to me if it works in one way, then reverse the situation and work that way in reverse.

If Dell or Verizon claims to have no record of the order, then they have no right to send you a bill. When they send you another bill, better yet call them again, and just say, "hey I also have no record of my order or in that case the bill either." Then forget about them. Be sure to get the conversation on tape of them claiming to have no records of your order.

It seems the last few years American companies have used the "cant find it in our records" line just about everytime they want to screw you. Well, if they have no record then how can they hold you to anything? Reverse the role.

Seems to me if it works in one way, then reverse the situation and work that way in reverse.

If Dell or Verizon claims to have no record of the order, then they have no right to send you a bill. When they send you another bill, better yet call them again, and just say, "hey I also have no record of my order or in that case the bill either." Then forget about them. Be sure to get the conversation on tape of them claiming to have no records of your order.

It seems the last few years American companies have used the "cant find it in our records" line just about everytime they want to screw you. Well, if they have no record then how can they hold you to anything? Reverse the role.

Seems to me if it works in one way, then reverse the situation and work that way in reverse.

If Dell or Verizon claims to have no record of the order, then they have no right to send you a bill. When they send you another bill, better yet call them again, and just say, "hey I also have no record of my order or in that case the bill either." Then forget about them. Be sure to get the conversation on tape of them claiming to have no records of your order.

It seems the last few years American companies have used the "cant find it in our records" line just about everytime they want to screw you. Well, if they have no record then how can they hold you to anything? Reverse the role.

Seems to me if it works in one way, then reverse the situation and work that way in reverse.

If Dell or Verizon claims to have no record of the order, then they have no right to send you a bill. When they send you another bill, better yet call them again, and just say, "hey I also have no record of my order or in that case the bill either." Then forget about them. Be sure to get the conversation on tape of them claiming to have no records of your order.

It seems the last few years American companies have used the "cant find it in our records" line just about everytime they want to screw you. Well, if they have no record then how can they hold you to anything? Reverse the role.

Your example of the McDonalds coupon doesn't belong here, because coupon books ALWAYS have a disclaimer of "at partisipating resturants only". Please try again with another example.

Verizon would NOT have had that info, if they didn't have an order with you. Provide your proof of what you have to them. It's not Dell's problem. It's Verizon that's ripping you off.

BTW Verizon tried the same thing with my mother who signed up through AOL. But she provided the proof and Verizon refunded the additional money that she had paid.

This is definitly a Verizon issue and you stated that with your own words. Here is the quote from yourself...."Verizon claims since I did not order the service directly from them they have no record of the order and hence can not help me." If Verizon has no record of your order THEN HOW ARE YOU USING THEIR SERVICE??????????? For them to start servicing your home address with ISP they have to have an ORDER with your information on it. Listen to what you are saying yourself. Verizon needs to be the ones to handle your issue and refund your money. They tell you they do not have a record of your order, then how did they know your name, address and any other information to hook your home up with an ISP?

This is definitly a Verizon issue and you stated that with your own words. Here is the quote from yourself...."Verizon claims since I did not order the service directly from them they have no record of the order and hence can not help me." If Verizon has no record of your order THEN HOW ARE YOU USING THEIR SERVICE??????????? For them to start servicing your home address with ISP they have to have an ORDER with your information on it. Listen to what you are saying yourself. Verizon needs to be the ones to handle your issue and refund your money. They tell you they do not have a record of your order, then how did they know your name, address and any other information to hook your home up with an ISP?

This is definitly a Verizon issue and you stated that with your own words. Here is the quote from yourself...."Verizon claims since I did not order the service directly from them they have no record of the order and hence can not help me." If Verizon has no record of your order THEN HOW ARE YOU USING THEIR SERVICE??????????? For them to start servicing your home address with ISP they have to have an ORDER with your information on it. Listen to what you are saying yourself. Verizon needs to be the ones to handle your issue and refund your money. They tell you they do not have a record of your order, then how did they know your name, address and any other information to hook your home up with an ISP?

This is definitly a Verizon issue and you stated that with your own words. Here is the quote from yourself...."Verizon claims since I did not order the service directly from them they have no record of the order and hence can not help me." If Verizon has no record of your order THEN HOW ARE YOU USING THEIR SERVICE??????????? For them to start servicing your home address with ISP they have to have an ORDER with your information on it. Listen to what you are saying yourself. Verizon needs to be the ones to handle your issue and refund your money. They tell you they do not have a record of your order, then how did they know your name, address and any other information to hook your home up with an ISP?

Resellers like DELL entice you to order services provided by other companies through their website with special promotions.

In this case Verizon the service provider has charged me at the rate of$24/month instead of the regular $14.95/month price. The special promotion of 4 months free DSL +$50 has not been honored neither by the service provider (Verizon) not the reseller DSL.

Verizon claims since I did not order the service directly from them they have no record of the order and hence can not help me. DELL also cannot find any trace of the DSL order placed throught their webiste. I have printed documented proof of the terms and special promotion terms under which i signed up for the service. I will not give uo without getting proper restitution. I have lost complete faith in American companies.

Every special deal is a rip off. Mail in rebates are another rip off. in the lat year I have had to face similar problems to get companies honor their mail in rebates. They only listen when you make noise and follow through to defend your consumer rights. It looks like normal people have no rights, big corporations hold you ransom, all the laws are in their favor, there is no recourse for people like me to get a fair hearing. It is a sad state of affairs there is no value of right and wrong.

Koshy you seem to not understand:
Referral. Dell with a permission with VERIZON DSL is acting as the "middle" man for them. so that you as the consuerm are not inconvenienced when you are purchasing a computer and are interested in broadband connection.

Once Dell sess that you signed up for the Verizon DSL service, they hand off YOUR request to VERIZON. That's the end of DELL's participation on that part. DELL doesn't do the billing for VERIZON, so VERIZON will handle that for you.

YOUR issue is with VERIZON, not DELL.

Like having your house built. Do you hire a contstuction company, who will order your lumber, supplies, nails and such to build your house, but they will "contract" other people (like an electrician from your local Electric Company to install or setup the electricity for yur home). Does this construction company now handle your ELECTRICITY bill? No.

The company that used the promo to get you to do business with them, they should make sure the business that is screwing you stands by the BS promo. Why should the consumer have to chase them down! They have the leverage to make sure the promo is honored.

I ordered Verizon DSL from DELL website under a special promotion. I got an order number from DELL.



As a consumer, why should I run between Verizon and DELL to resolve my issue. My order was placed through DELL they need to address my issue not Verizon. If I had ordered DSL directly from Verizon I would have contacted them.



I did contact Verizon they told me the order was placed through DELL and they are not responsible for any special promotional offers advertised by resellers and they asked me to contact DELL to resolve this issue.



I am only concerned with getting this issue resolved. I have approached several forums and if I do not get the appropriate response I will do whatever is needed to make sure such type of customer rip off does not happen in future.

Paris,



Suppose I sold you one of those entertainment books that have coupons for discounts at various places. Then suppose that one of those coupons entitled you to a free Big Mac at MacDonald's.



When you try to use the coupon, MacDonalds refuses because they did not authorize the coupon. Who would you go after for a refund? MacDonald's, who did not authorize me to sell you a discount coupon, or me, who sold you something I was not authorized to sell?



If Dell made an offer that a third party was supposed to honor, it is Dell's job to make good on the deal.

Paris,



Suppose I sold you one of those entertainment books that have coupons for discounts at various places. Then suppose that one of those coupons entitled you to a free Big Mac at MacDonald's.



When you try to use the coupon, MacDonalds refuses because they did not authorize the coupon. Who would you go after for a refund? MacDonald's, who did not authorize me to sell you a discount coupon, or me, who sold you something I was not authorized to sell?



If Dell made an offer that a third party was supposed to honor, it is Dell's job to make good on the deal.

Paris,



Suppose I sold you one of those entertainment books that have coupons for discounts at various places. Then suppose that one of those coupons entitled you to a free Big Mac at MacDonald's.



When you try to use the coupon, MacDonalds refuses because they did not authorize the coupon. Who would you go after for a refund? MacDonald's, who did not authorize me to sell you a discount coupon, or me, who sold you something I was not authorized to sell?



If Dell made an offer that a third party was supposed to honor, it is Dell's job to make good on the deal.

I spent 3 years in the department that sales to consumers and the average consumer is sadly naive. To handle this situation you would need to contact Verizon. Dell does not bill you for another company, the bills you are recieving are not in anyway from Dell. So why would you call Dell and tell them that they owe you money for service from another company. Can you go into McDonalds and demand a refund for a taco from Taco Bell? This situation can be easliy fixed, look at the bills you are recieving and call the customer service number on there, and the company that is billing you can refund your money, not the company that signed you up as a courtesy.



Thanks,

A PROUD Dell Employee