Dell Financial Services Customer Service Refused to replace or credit a netgear wireless router that was defective Austin Texas

You are outside a return period. It is not their fault that you went out of town for 3 weeks after ordering something from them.

What does the warranty that came with it say? Since you are outside of Dell's return period, they wont help you. You have to get the manufacturer to honor the warranty. Be firm with netgear when you contact them about the issue, make sure they know that this is a warranty claim.

Here is the info:

Should a product fail to perform within the warranted period, it will be repaired or replaced with the same or functionally equivalent product by NETGEAR, at its discretion, free of charge provided you:

(1) Return the failed product to a NETGEAR designated repair facility with shipping charge prepaid, and

(2) Provide NETGEAR with proof of the original date of purchase.

Repaired or replacement products will be returned to you with shipping charges prepaid.

Replacement products may be refurbished or contain refurbished materials. If NETGEAR, by its sole determination, is unable to repair or replace the defective product, it will refund the depreciated purchase price of the product.

This warranty does not apply if, in the judgement of NETGEAR, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. Repair by anyone other than NETGEAR or an approved agent will void this warranty. The maximum liability of NETGEAR under this warranty is limited to the purchase price of the product covered by the warranty.

Prior to returning any defective product, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from NETGEAR. All defective products should be returned to NETGEAR with shipping charges prepaid. NETGEAR will not accept collect shipments.

Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and noninfringement of third party rights are expressly excluded. NETGEAR shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if NETGEAR is informed in advance of the possibility of such damages.



here is how to get an RMA:

http://kb.netgear.com/app/answers/detail/a_id/1162/kw/rma/r_id/100109


remember to be firm. You have a warranty with the company, make sure they realize this and don't take no for an answer. If they can't find the "number" in their computer, that is not your fault. So long as you have proof of purchase from Dell, that's all that matters.