Complaint Review: Dell Financial Services - Round Rock Texas
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- Author Confirmed
- Dell Financial Services one Dell Way MS RR2DF-36 Round Rock, Texas USA
- Phone: 866-413-3355
- Web: dell.com
- Category: Financial Services
Dell Financial Services More than 170 complaints about fraudulent interest charges and false finance charges Round Rock Texas
*UPDATE Employee: Would like to help.
*UPDATE Employee: Would like to help.
*UPDATE Employee: Would like to help.
*Consumer Comment: I have two questions
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There are over 170 similiar complaints filed on Dell financial Services
Dell Computer Co. has their own financial service division that is using deceptive practices to extract false late payments, and
finance charges by threatening to destroy personal and business credit ratings.
They advertise 90 days no interest if paid in full within 90 days.
I made my payment in full of $617.39 on October 23,2016.
Dell claims that they did not receive it until October 28, 2016 adn used that excuse to start charging late charges and
interest charges of 22.99% in violation of state and Federal regulations.
Unless I paid them 69.00 they were going to destroy my credit ( which is currently 822 )
Their service agents are unrelenting in collecting the full amount that keeps escalating.
I tried explaining to Megan Badge #456078 and Supervisor Xvier BAdge # 798498 Ja. 4, 2017 that I mailed the payment on
the 23 rd. of Oct. and they claim that they did not receive it until Oct. 28,2016 and refused to admit that the late
problem could have been due to their own handling process.
They would NOT accept a credit card to make the payment now was my account available on-line as they realize they
would be forced to comply with additional fair credit reporting requirements.
There are more than 170 similiar complaints filed on Ripoff Report.com and I suspect, thousands of others that have been
illegally forced to pay improper finance and late charges.
I am seeking a Law Firm to file a Class Action Lawsuit against them.
This report was posted on Ripoff Report on 01/04/2017 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-financial-services/round-rock-texas-78682/dell-financial-services-more-than-170-complaints-about-fraudulent-interest-charges-and-fa-1347641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Would like to help.
AUTHOR: JerrySatDell - (United States of America)
SUBMITTED: Wednesday, February 15, 2017
Hello Robert,
I wanted to try one last time to reach out to you regarding your DFS concern. If you could, please call me at your earliest convenience. I look forward to speaking with you. But if you have not called me by the close of business tomorrow, February 16, 2017, I will assume your matter was already resolved.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com
#3 UPDATE Employee
Would like to help.
AUTHOR: JerrySatDell - (United States of America)
SUBMITTED: Monday, February 13, 2017
Hello Robert,
I wanted to reach out to you again to offer my assistance. I would like to discuss your experience. If you could, please call me at your earliest convenience. I look forward to speaking with you.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com
#2 UPDATE Employee
Would like to help.
AUTHOR: JerrySatDell - (United States of America)
SUBMITTED: Thursday, February 09, 2017
Hello Robert,
My name is Jerry Strother and I work at Dell Inc. I recently became aware of your post and I would like to discuss your experience. If could, please call me at your earliest convenience. I look forward to speaking with you.
Respectfully,
Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com
#1 Consumer Comment
I have two questions
AUTHOR: coast - (USA)
SUBMITTED: Wednesday, January 04, 2017
Anyone with an 822 credit rating knows that, “I made my payment in full of $617.39 on October 23,2016” is not the same as, “I mailed the payment on the 23 rd. of Oct.”
Specifically, what state and federal regulations have they violated?
What was the date of purchase?
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