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Report: #1425149

Complaint Review: Dermafi -

  • Submitted:
  • Updated:
  • Reported By: Linda — Arlington WA United States
  • Author Confirmed What's this?
  • Why?

Dermafi Skin Fresh 2 day, Trade Look Beauty, Skin Revive 4 You Do not buy this product unless you want to spend seven months trying to get your money back.

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I too purchased the $4.95 sample kit.  Within a week I was charged $87.47 and $93.46 for the two bottles I received.  By the time I figured out what was going on, I called to cancel.  I was succefull in cancelling but another order had been shipped and same charges again.  I called to get a RMA to return the product.  I got all of it returned and started calling for my refund.  Every time I was told they are waiting for the returned order to show up in their system.  That took months.  Finally, I was told that a refund had been processed.  That came and went and I did not receive anything.  I was also asked if I would settle for a 50% refund and I said no - I will only take a 100% refund.  I finally got them to believe that I never received my refund.  Then they would process another refund if they could do a three way conversation with the bank to prove I had not received the refund.  That got done and then I was promised a refund had been mailed this time.  That was refund was never received.  

This time I called weekly and only wanted to talk to supervisors but they would not patch me thru to supervisors..  The last customer service person said they would process the refund if I did athree way call with the bank.  I got furious.  I told him I had done that once and I would not do that again.  He saw it in the notes and let me talk to a supervisor.  This person named Betty looked at my file and said she would turn over to upper management.  I told her that had happend before and still no refund.  I asked for phone number or e-mail for upper management and she would not give it to me.  

Believe it or not, I received a refund in the mail on this past Saturday.  A full refund!!!  I have been trying to get this refund sind January 2018 and it is now June 2018.

I received a postal money order and from a company called Luxury Today, PO Box 029046, Miami, FL 33152.

I am very glad to get my refund but I have had some angry phone calls with customer service.  

 

 

 

This report was posted on Ripoff Report on 01/25/2018 12:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermafi/dermafi-skin-fresh-2-day-trade-look-beauty-skin-revive-4-you-do-not-buy-this-product-1425149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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