Complaint Review: DermaPure - Chandler Arizona
- DermaPure 4340 West Chandler Blvd Suite 5 Chandler, Arizona United States of America
- Phone: 1-888-589-3380
- Web:
- Category: Beauty Products
DermaPure Flase advertising - No resposnes to e-mails as products was cancelled immediately. Sent canel e-mails within the hour to no avail. Tried calling the number and it was avaialble from my calling area. Chandler, Arizona
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Ordered a so called free product - just pay shipping. When I went back to the site I then noticed the fine print and immediately send a cancel within the hour of the initial order. I again sent another e-mail the next day and no response. I received the so called free product and called the 1-888-534-3596 number provided and it stated that the number was not available from my calling area. I tried about 20 times and immediately realized that this was not right. I went on line and googled dermapure and looked for another phone number. I found an 1-888-589-3380 and john answered. I informed him of what happened. He portrayed being the most level headed person but offered no relief. I explained cancelling and he didn't want to hear it. He then offered to credit me 19.21 as I had already received the product. (The so called free product which I pay on for shipping was actually 89.95 plus 4.95 for shipping, I found out after my 3rd call to the second number provided) I then received after the initial 4.95 charge for shipping another charge to my credit card for 89.95 a month later. I called again and got a Kelly who could not pull up my account at first and we went through it all over again as I had done with John. After being irate at the process, she then said I could return the product and yes pay for the shipping back to 4340 West Chandle Blvd. Suite 5 Chandler AZ 85226, which I will do today but I had to stop my credit card as I felt it would again be compromised. We will see if I get anything back.
This report was posted on Ripoff Report on 08/08/2012 11:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dermapure/chandler-arizona-85226/dermapure-flase-advertising-no-resposnes-to-e-mails-as-products-was-cancelled-immediate-924256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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