Complaint Review: Desert Volkswagen - Las Vegas Nevada
- Desert Volkswagen 6375 W. Sahara Ave. Las Vegas, NV. Las Vegas, Nevada United States of America
- Phone: 702-822-7141
- Web: www.desertvolkswagen.com
- Category: Auto Dealer Repairs
Desert Volkswagen David Durrill Cheating. Dishonest, Greedy, unconscionable Las Vegas, Nevada
*Consumer Comment: No rip off.
*Consumer Comment: DIY vs auto shop vs dealership
*Consumer Comment: not a rip off
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I took my 2004 VW Jetta to Desert Volkswagen for diagnosis.
1st issue: They charged me $150 for the diagnosis. Any other local shop is free, or at most, $59.
2nd issue: They diagnosed that I needed a new alternator. Locally, a new alternator costs ~$150. Their estimate was for $1100...later amended +13% to $1,240 (plus shop material charges, sales tax, etc. etc.).
TWELVE HUNDRED DOLLARS???? --for a $150 alternator? I went to PepBoys; bought an identical unit for $164, and installed it myself in 20 minutes; all done. Car works perfectly.
Shame on them for trying to rip me off!!!!! ---by a THOUSAND dollars! God only knows how many other people they rip off similarly, all day, every day. I am ashamed I ever bought the car from them inthe first place. I wrote them a letter, and told them I would never patronize them again. They deigned to reply to it (so far).
This report was posted on Ripoff Report on 10/19/2011 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/desert-volkswagen/las-vegas-nevada-89113/desert-volkswagen-david-durrill-cheating-dishonest-greedy-unconscionable-las-vegas-nev-790573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
No rip off.
AUTHOR: Tech1 - (U.S.A.)
SUBMITTED: Monday, October 31, 2011
They diagnosed that I needed a new alternator. Locally, a new alternator costs~$150. Their estimate was for $1100...later amended +13% to $1,240 (plus shop material charges, sales tax, etc. etc.).
What was the complaint? Did they recommend something else? To install one it is 1.5-2 hours depending on the dealer. The Generator is about $400 the dealership can't even buy the part for 150. Given the Cost, I would say they recommended other things.

#2 Consumer Comment
DIY vs auto shop vs dealership
AUTHOR: James MK - (USA)
SUBMITTED: Friday, October 21, 2011
Not a rip-off indeed. $150 for a diagnosis at a dealership is par for the course.
By opting to deal with a dealership you chose the absolute most expensive avenue to have your vehicle serviced. Once the warranty is expired dealerships should be a last resort. The equation is simple: operating a dealership is more costly than running an independent auto repair shop and therefore customers are charged more, usually about twice the hourly rate of most local shops. Also dealerships use original parts which are considerably more expensive than generic ones, and should only be used on vehicles still under warranty so as to not void it. Otherwise many generic parts are just as good, some even better.
Want to save money? Anything you can DIY you DIY. If you don't know what's wrong with the vehicle have it diagnosed by a reputable independent mechanic, then do the repair yourself if possible. If not, deal with a shop that agrees to install parts brought in by customers, you'll save a bundle.

#1 Consumer Comment
not a rip off
AUTHOR: coast - (USA)
SUBMITTED: Wednesday, October 19, 2011
The diagnosis is a service. The service is not free. Other shop fees is not a factor.
The estimate you were given is way overpriced but not a rip off because a merchant has the right to charge whatever they want.


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