Complaint Review: DFAS - Indianapolis Indiana
- DFAS 8899 E. 56th. St Indianapolis, Indiana U.S.A.
- Phone:
- Web:
- Category: Financial Services
DFAS incapatent, lazy, uncaring finiance. purposley mess up military pay. Ripoff Indianapolis Indiana
*Consumer Comment: You obviously don't know what you're talking about
*Consumer Comment: 16 and still trying
*Consumer Comment: 16 and still trying
*Consumer Comment: 16 and still trying
*Consumer Comment: 16 and still trying
*Consumer Suggestion: DFAS needs to go
*Consumer Comment: Fifteen what?
*Consumer Comment: Pay issues
*UPDATE Employee: What an idiot.
*Consumer Comment: DFAS needs to be un-contracted FAST
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i spent fifteen as a soldier and have always had a problem with my pay. regardless of the situation (aafes, child support, taxes, over/under payroll payment etc.), getting it fixed will be like pulling teeth. the system will screw you beginning with your unit. finiance companies have bullshit rules stating soldiers must report with supervisors in order to talk with a finiance member. if you have a sorry s****.>
if you are thinking about joining the army, be prepared to do it for free cause only Officers and NCO's can have a problem free pay.
how does DFAS expect americas son's and daughtars to go overseas and possibly get killed if they can't even get paid? if i had my way, all these DFAS son's of ****** would be out of a job!!!
Tommy
jesup, Georgia
U.S.A.
This report was posted on Ripoff Report on 05/21/2005 09:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dfas/indianapolis-indiana-46249/dfas-incapatent-lazy-uncaring-finiance-purposley-mess-up-military-pay-ripoff-indianapo-143553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#10 Consumer Comment
You obviously don't know what you're talking about
AUTHOR: PaigePanda - (USA)
SUBMITTED: Monday, December 28, 2015
First off, don't insult someones intelligence and then make the same grammatical and spelling errors. Secondly, I have had NOTHING BUT ISSUES with DFAS. They have NEVER ONCE paid me on time for my benefits and refuse to send my payments to me or even admit any fault, even though I have spoken to multiple other military Treasury agencies and customer service representatives. DFAS employess DO NOT know what they are doing or just take the easiest route possible...which is "We can't do it" or "We won't do it".
The fact that you are the ONE person I've ever seen to not have a problem with DFAS, the only logical conclusion is that you are one of the worthless employess with that department and you're trying to cover for DFAS. They are by far the worst in customer service, I would even go so far as to say that Family Dollar has their s*** more together than DFAS.
Now, to my point... DFAS has been screwing me out of my benefits for over 2 years now, whether it is only making half payments or just flat out pushing the blame to another department AFTER I got off the phone with every one of the other departments they blamed. The reply is always the same. "DFAS doesn't like doing it that way, but it's the only way to get your payment so stay on them until they comply" This is a direct quote from the Treasury.
Furthermore, for being such a group of upstanding and obviously intelligent people that DFAS is ~cough~ You'd think that every other government agency wouldn't be so quick to tell me themselves that DFAS is full of lazy and incompetent employees.
Quit sharing YOUR pipe with DFAS employees, maybe they won't be too high to do their jobs then.
For one last jab at DFAS, my CASUALTY ASSISTANCE OFFICER told me herself that I need to get in touch with my military lawyer to take action against DFAS. How upstanding can they be when they obviously don't yield results AND EVERY branch is quick to throw them under the bus for their imcompetent behavior.
Tommy, I feel your pain and everyone elses who has been screwed over by DFAS. I am currently owed somewhere in the ballpark area of $75,000+ in back pay alone.
I encourage anyone else who is having these issues to contact me, seeing as how I will be having my lawyer file a lawsuit against DFAS for criminal negligence and theft/witholding of federal pay.

#9 Consumer Comment
16 and still trying
AUTHOR: Hawk - (U.S.A.)
SUBMITTED: Saturday, June 27, 2009
DFAS/ there are good and bad. I have had individuals tell me point blank that they purposly try to get out of paying soldiers. I have had 4 differant times when the military both on the active and reserve side found reasons, (or stated from their point of view) they are not paying what is due. I have been told oh well I have the final say and thats that. I have had multiple soldiers with DFAS issues. Some have been resolved and others dropped due to frustration.
I have also had some very friendly DFAS employees try to help and some actually did. I love my country and serving in the service. That is why a lot of soldiers continue to put up with this. And yes its hit or miss.
I have spoken with mobile resolution teams, and no answers back. I have spent many hours researching the regulations on each pay issue, and have been told that its all subjective. It all comes down to what each soldier, sailor, airman, and marine is willing to deal with or with out.
The reason I am writting any of this is that there is truly no fix action. As well as the hardship this puts on the family of the service member. I have been asked many times what do you make, and I tell them all to google it, mainly because they dont believe me when I tell them. Any pay issues can be a hardship.

#8 Consumer Comment
16 and still trying
AUTHOR: Hawk - (U.S.A.)
SUBMITTED: Saturday, June 27, 2009
DFAS/ there are good and bad. I have had individuals tell me point blank that they purposly try to get out of paying soldiers. I have had 4 differant times when the military both on the active and reserve side found reasons, (or stated from their point of view) they are not paying what is due. I have been told oh well I have the final say and thats that. I have had multiple soldiers with DFAS issues. Some have been resolved and others dropped due to frustration.
I have also had some very friendly DFAS employees try to help and some actually did. I love my country and serving in the service. That is why a lot of soldiers continue to put up with this. And yes its hit or miss.
I have spoken with mobile resolution teams, and no answers back. I have spent many hours researching the regulations on each pay issue, and have been told that its all subjective. It all comes down to what each soldier, sailor, airman, and marine is willing to deal with or with out.
The reason I am writting any of this is that there is truly no fix action. As well as the hardship this puts on the family of the service member. I have been asked many times what do you make, and I tell them all to google it, mainly because they dont believe me when I tell them. Any pay issues can be a hardship.

#7 Consumer Comment
16 and still trying
AUTHOR: Hawk - (U.S.A.)
SUBMITTED: Saturday, June 27, 2009
DFAS/ there are good and bad. I have had individuals tell me point blank that they purposly try to get out of paying soldiers. I have had 4 differant times when the military both on the active and reserve side found reasons, (or stated from their point of view) they are not paying what is due. I have been told oh well I have the final say and thats that. I have had multiple soldiers with DFAS issues. Some have been resolved and others dropped due to frustration.
I have also had some very friendly DFAS employees try to help and some actually did. I love my country and serving in the service. That is why a lot of soldiers continue to put up with this. And yes its hit or miss.
I have spoken with mobile resolution teams, and no answers back. I have spent many hours researching the regulations on each pay issue, and have been told that its all subjective. It all comes down to what each soldier, sailor, airman, and marine is willing to deal with or with out.
The reason I am writting any of this is that there is truly no fix action. As well as the hardship this puts on the family of the service member. I have been asked many times what do you make, and I tell them all to google it, mainly because they dont believe me when I tell them. Any pay issues can be a hardship.

#6 Consumer Comment
16 and still trying
AUTHOR: Hawk - (U.S.A.)
SUBMITTED: Saturday, June 27, 2009
DFAS/ there are good and bad. I have had individuals tell me point blank that they purposly try to get out of paying soldiers. I have had 4 differant times when the military both on the active and reserve side found reasons, (or stated from their point of view) they are not paying what is due. I have been told oh well I have the final say and thats that. I have had multiple soldiers with DFAS issues. Some have been resolved and others dropped due to frustration.
I have also had some very friendly DFAS employees try to help and some actually did. I love my country and serving in the service. That is why a lot of soldiers continue to put up with this. And yes its hit or miss.
I have spoken with mobile resolution teams, and no answers back. I have spent many hours researching the regulations on each pay issue, and have been told that its all subjective. It all comes down to what each soldier, sailor, airman, and marine is willing to deal with or with out.
The reason I am writting any of this is that there is truly no fix action. As well as the hardship this puts on the family of the service member. I have been asked many times what do you make, and I tell them all to google it, mainly because they dont believe me when I tell them. Any pay issues can be a hardship.

#5 Consumer Suggestion
DFAS needs to go
AUTHOR: Bill_in_mich - (U.S.A.)
SUBMITTED: Tuesday, April 21, 2009
I also have had, and still do have, a pay dispute with DFAS. I wasn't paid for the last 9 months I was in the Army due to an accounting error made by my Division Finance Office. They(Division Finance) caught the error once I went to them with my first NPD LES. Unfortunately for me, once the matter was in the hands of DFAS, they(DFAS) refused to even review the matter. They blamed it on the military and told me flat out that they would not look into the matter, even though they acknowledged that my pay record was inaccurate. Instead of fixing the problem, they referred the matter to the DoD who started collection proceedings. I initiated two Congressional Inquiries, and also asked one of my US Senators to look into the matter. All three times the final result was that DFAS just refused to respond to the inquiries. Dealing with them direct doesn't work either. They run me in circles playing phone tag with various departments, or they just insult me and hang up.
In my experience it is impossible to deal with DFAS, so all I can think of at this point is to lobby Congress to abolish DFAS and have the military handle their own pay.
There is no doubt in my mind that dfas dude does in fact work for DFAS, because the insulting tone in his post is exactly what I have had to deal with for years while trying to get this problem solved. Typical DFAS employee, if a soldier or veteran has a problem don't give any thought to trying to help fix the problem, just insult his education level and composition skills.

#4 Consumer Comment
Fifteen what?
AUTHOR: Inspector - (U.S.A.)
SUBMITTED: Thursday, April 09, 2009
He said "I spent fifteen as a soldier", fifteen months? In that case they must have given you the boot.
No one can spend fifteen years without rising to the rank of E6 at least, not today, not with QMP.

#3 Consumer Comment
Pay issues
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, April 08, 2009
I had pay issues when I reenlisted last July. Every one of them was due to the unit, not DFAS. DFAS can only work with what the units submit.
"i spent fifteen as a soldier and have always had a problem with my pay."
Hmmm. Fifteen years and never got paid correctly? How is that possible? You reenlisted at least twice while being paid incorrectly?
Sure.
"if you are thinking about joining the army, be prepared to do it for free cause only Officers and NCO's can have a problem free pay."
Okay...so in fifteen years, you never got above the rank of E-3? How is THAT possible? Remember...you claim only NCO's and Officers get paid correctly, and in fifteen years you never did.
Put down the pipe.

#2 UPDATE Employee
What an idiot.
AUTHOR: Dfas-dude - (U.S.A.)
SUBMITTED: Wednesday, April 08, 2009
First off, let us begin with the fact that you obviously have only a GED. Your spelling and english is atrocious. Second, you obviously have not spend 15 years in the military, otherwise you would know that DFAS is ran by civilians, not contractors. The DMPO's (thats D for Defense, M for Military, P for Pay and O for Office) are ran by military. If you're pay was messed up for 15 years - YOU ARE AN IDIOT FOR NOT TAKING CARE OF IT. DFAS does not know unless YOU do something about it!! DUH!
By LAW, DFAS cannot take action on any collection without offering due process. If you did not respond to repeated attempts to allow you the chance to make payment (by one of three methods, I might add), YOU SCREWED YOURSELF. If YOU failed to update your address in DEERS, then DFAS would not have your current address. AGAIN, THIS WOULD BE YOUR FAULT, not DFAS.
As far as (if what you say is true) you not receiving the proper pay, 9 times out of 10 (if it truly is not your fault), it is the fault of your PSNCO and PAC office, not DFAS.
One last thing, if you bounced checks - YOU IDIOT, from basic on you were told to be sure you have the money in your account BEFORE writing a check. It is not DFAS' fault that you decided to float checks. It's not DFAS that decided you needed to take classes on how to manage your finances, maybe if you didn't have more than a GED and would have taken some economics and business courses in high school, you wouldn't have had to. Those classes are DoD mandated; designed for idiots such as yourself because you don't have the brain power to figure it out for yourself.
Just another jackass trying to find fault with everyone but himself. I put my time in also, ARMY FYI. I never once had a problem with my pay.

#1 Consumer Comment
DFAS needs to be un-contracted FAST
AUTHOR: Rich - (U.S.A.)
SUBMITTED: Monday, March 23, 2009
I am another victim. 5 yr now retired veteran. They are trying to collect leave that is DUE to ME, also refused to correctly pay me for THREE months, and cut my last month to ZIP with no justification except,'oh we are the US govt.'
Their contract needs to be pulled immediately and they need to be put under CONGRESSIONAL investigation for consumer FRAUD IMMEDIATELY. The Yeoman submitting false reports need to be sent to Courts martial EFFECTIVELY IMMEDIATELY. They obviously don't know how the hell to file paperwork correctly, either. AND THEY HAVE BEEN TRAINED.
Just goes to show you how shitty the military pay system is.


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