Complaint Review: Diamond Resorts International - Las Vegas Nevada
Diamond Resorts International, Pacific Monarch Resorts, Monarch Grand Vacations Forced Me Sign the Sampler Package Even I Was So Sick, High Pressure Sales Tactics, Deceptive Practice Las Vegas Nevada
I attended the 90 minute presentation which turned out to be 4 1/2 hours in Cancun Resort, Las Vegas. At first the marketing dept called me and offered a free 3 day stay but I have to attend a sales presentation. I got sick the second day and they told me that if I failed to attend the presentation that I have to pay the full price of $199 per day so I attended with my husband thinking that it's only 90 minutes. I told the salesman that we are not buying because we already have 5 timeshares that we don't even use, so we don't need anymore timeshare. Then after 3 hours of discussing with the manager and representative, they transferred us to another table with another representative and offered us a sampler package which was a lot less in price. I told the rep that I was so sick, had a fever and I need to go to the pharmacy to buy medicine. He said that it will only take 5 minutes to prepare the papers. Again we waited for 35 minutes so we left the room and told the clerk that we need to go to the pharmacy to buy my medicine. The representative was running to us and told us that the sampler package papers are ready for us to sign. We went back to the room and sign the papers without reading them because I was sick and I was not in the right state of mind and just want to get it over with so we can get out and go to pharmacy across the street.
When we got home I read the papers that we signed and we found out that we cannot cancel at all. I felt that I was forced to sign when I told them I don't need anymore timeshare because I already have 5 timeshares that we don't even use. I tried to dispute the charge with my credit card company and they gave me a conditional credit. I talked to several people in Diamond Resorts. I was told that they will not cancel nor refund me because I signed and initialed the contract that says non-cancellable. This is a total rip-off. They took advantage of my condition being sick, I didn't get a chance to read it well enough because of my condition.
This report was posted on Ripoff Report on 05/18/2015 06:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-resorts-international/las-vegas-nevada-89118/diamond-resorts-international-pacific-monarch-resorts-monarch-grand-vacations-forced-me-1230045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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