Complaint Review: Diamond Resorts International - Nevada
Diamond Resorts International Diamond Resorts The mask has been pulled off Las Vegas NV
In July of 2011, I took my family to Branson and was talked into doing my first timeshare presentation. I was sold a sampler package that we got a great deal on and got some great use out of as well. I was sold another sampler in Florida a year later and used it to go to Vegas where they tried to sell me another sampler package before my other expired. I was pretty sure I was told that they couldn't do that, but the sales rep assured me that they could.
Come to find out, hours later, they were not supposed to sell it to me and so they put it under my girlfriends name who was a stay at home Mother and had no income but mine, so they billed it to me. I was told that we could use it just like the others
After I used the points from my second package, we tried to use the points from the one we purchased and they would not let me use it. I tried to book a business trip and they said that my girlfriend would have to attend my businees trip in order for me to use my points. When I asked to speak with a manager, I was called back 11 days later after making three calls to them. The manager was like no other and was unbelievably unfriendly. He said that the only way that I would be able to use the package would be to transfer the points to a purchased time share.
They would let me do that with points in someone elses name, but not let me use the product I paid for, all based on their word. When I explained the situation, he said "I guess you never read the contract". I responded "next time I will remember to bring my attorney with me on vacation at his $500 p/hr rate"
Lesson learned, I will never purchase anything from them again- over $2000 down the tubes and the rudest service I have ever gotten and took 0 accountability and offered no concessions. That is what happens when you don't buy the package that is not worth anything but guaranteed maintenance fees that you can buy for $1 from people that want out of their contracts anyways.
Also, do the math. An entry level membership buys you around 2 weeks in the resorts for a minimum of $15K + maintenance fees. The places are nice, but that is $7.5k p/week purchase or $390K annualized for a place that costs them just over $150K on average to build. Then, you are charged maintenance fees of around $1200 p/yr or almost $100 p/day of your stay to enjoy your over paid assett that isn't really an assett at all as it bear no resale value.
The sampler package limits you to 24 properties that are overrated and overcrowded with few ammenities an services. You have to book within a certian time or your loose it all together. No refunds after purchase. Forced to stay miles from where I want to every time I travelled just to get some use out of the points so they didnt' go to waste. There are way better deals on Vacation Rentals.com or Expedia or Priceline that give you limitless opportunities (including the Diamond Resorts) and you don't have to do the d**n time share presentation every time that always ended up being at the most inopportune times of my trips and was hassled every time for two hours.
I had a few trips that seems worth the deal until I was sold a package I couldn't use. DON'T DO IT. IT'S JUST NOT WORTH IT! RETAIN YOUR FREEDOM TO TRAVEL WHEN, HOW, WHERE YOU WANT EVERY TIME BY AVOIDING THESE SCAMMERS!
This report was posted on Ripoff Report on 09/23/2014 03:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-resorts-international/nevada/diamond-resorts-international-diamond-resorts-the-mask-has-been-pulled-off-las-vegas-nv-1178809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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