Report: #1453879

Complaint Review: Diamond Resorts - Las Vegas Nevada

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Ripoff Report is Xcentric Ventures

Submitted: Sat, July 28, 2018
Updated: Sun, August 05, 2018
Reported By: John — Budd Lake United States

Author Confirmed

Why?

Diamond Resorts Las Vegas , Nevada United States

Phone:
Web:
Category: Hotel, Hotel REservations

Diamond Resorts Lied Las Vegas Nevada

*Author of original report: Update - Manager went out of her way to help us....

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Liars, scammers, thieves, .. I can keep going. One of their reservations specialist confirmed a specific room on the phone (which was on a recorded line) and provided a confirmation number. The resort didn’t honor it because they claim nothing is guaranteed. The manager at Diamond Resorts agreed there was a mistake and still couldn’t fix the problem, stating nothing is guaranteed. The Better Business Bureau should conduct an investigation into this company’s business practices.

This report was posted on Ripoff Report on 07/28/2018 08:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-resorts/las-vegas-nevada/diamond-resorts-lied-las-vegas-nevada-1453879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update - Manager went out of her way to help us....

AUTHOR: John - (United States)

SUBMITTED: Sunday, August 05, 2018

POSTED: Sunday, August 05, 2018

Update- After our check-in, Nicole W. (General Manager at Boardwalk Resort Hotel and Villas) went completely out of her way to help my family and I by finding us the perfect room. She really went above and beyond to help us and I really appreciate her help. I wish there were more hotel managers out there like her. Thank you.

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