Direct Express My account was fraudulently used overseas and direct express will not repay me. P.O. Box 245998 San Antonio, TX 78224-5998 Nationwide

On february 20th 2016 I received a low balance alert on my phone from Direct express. I called them to find out that almost $4000 was gone and my balance was $0 They asked me the tipical questions like did you loan your card out or did you give your password out etc. My answer was no,no,no... I was then required to wait to receive a questionair to fill out and send back with the transactions I was disputing. I did so and waited a few more weeks and never heard back from them. So I called back and was told my case was closed because they could not understand my paperwork? (All it was is a questionair they sent and a bank statment with the trans actions in dispute circled)??

I had to wait again for them to resend another questionair and I sent that back with each transaction written on a paper. That was denied? I did this all over again with the transactions in dispute typed. It was finally excepted in April. Two months later just to start a claim in their fraud department. On May 27th I received a letter from Direct Express stating that they cannot confirm that fraud occured. When I try to call back and I must say this is an all day thing and very frustraiting going through the effort just to reach someone.

And if you do you will either be cut off as your getting close in reaching the right dept or the automated recorder will tell you to call back later and hang up. When I did reach the first operator she told me to resend the same clame again. I told her let's be real. Your not even the fraud dept and you know that won't work so why are you telling me this. I asked her to transfer me to the level 2 fraud dept where I was then disconnected. By the way the claim denial says to call my local law enforcement for help. My claim is for all international unauthorized transactions. I don't even own a passport.

44 international transactions that all occured the same day from Manglore,Stockholm,Hamburg and beyond. Is my local sherrif going to take care of this for me. I mean is Direct Express not FDIC ? This is money I live on because I am disabled and cannot work. I want to start a class action lawsuit on this behavior from a bank that is suppose to be responsible for handling federial deposits from social security. One other thing I want to add is that this all happened on an un-chipped card from Direct Express. After I reported this they sent me out a chipped card. That alone I thout would give me a leg to stand on since an un-chipped card is more susceptible to fraud. Please Help..