Complaint Review: Direct Express - San Antonio Texas
- Direct Express PO Box 245998 San Antonio, Texas USA
- Phone: 1-888-741-1115
- Web: Usdirectexpress.com
- Category: Credit & Debt Services
Direct Express US Direct Express Deceptive practices, bad bushiness, Do not care about customers San Antonio Texas
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I have been using Direct Express for several years now, This past month with them has been a nightmare. I recieved my SSI Payment on my card around 1 a.m . eastern standard time, Sept. 1st. I Then called direct express automated system to confirm my deposit. I normally pay rent on the 5th as that is my due date for rent. I went to the atm on the 5th of September to withdraw my funds to pay my rent, at that point I realized that my card was missing. I then went back to my house and called direct express, at that point i realized after making my way through the automated system using my ssn, that my account had been drained. I live in Cincinnati, I have not left the state in over 6 months. My card was fraudulently used in Colorado Springs, CO Moments after my deposit hitting my account. I was told they would send me a fraud packet to fill out and send back in, mind you this was on the 5th of September. Today is 9/20 and I Still have not received a fraud packet. They told me I had to have the packet in within 10 business days or else I would not be eligible for a provisional credit. Packet didn't come by 9/15 so I was given a fax number to which I faxed in a written statement from me explaining the details and that I had not authorized any transactions in Colorado Springs, Co. I have contacted Direct Express Every single day only to be treated like garbage, cussed out, made look stupid, hung up on, and been told that maybe I should borrow money from someone to hold me over until the 45-90 business days is up so direct express can finish there investigation. I called on the 14th to let them Know I had received a 3- day eviction notice for non payment and I would be out on the streets by the 17th. On the 17th I called to let them know I was being evicted and I had no money, no where to go , no nothing. They informed me my situation was very unfortunate but they cant do anything else, I would have to just wait the 45-90 days for the investigation to be finalized. $732.57 was taken off my card. I have gone without eating several days, as well I have been sleeping outside. I have been given nothing but the run around , meanwhile my life has fallen apart due to direct express. I have asked to speak with managers, only to be told the managers are going to tell me the same thing. The money that was taken was all the money I have for the month to live off of.
This report was posted on Ripoff Report on 09/20/2015 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-express/san-antonio-texas-78224/direct-express-us-direct-express-deceptive-practices-bad-bushiness-do-not-care-about-cu-1256064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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