Direct Express www.usdirectexpress.com Disrespectful.Rude.Yelling.Refused to conect me to another SUP Texas

Called to see question my Frud Case and check the status! I was connected with a Lady that new little to nothing so I asked to speak to a SUP. I was transferred to a "Charles" he over talked me, was very rude to me, told me to shut my mouth etc. the conversation ened up turning into anger due to his disrespectfulness towards me. I asked to speak with another SUP and that was denined by him as he said there was no one ABOVE him! He wouldnt give me badge # or anything to call back and identify him to file a complaint. Ive not called back and been placed on hold for well over 45min just to get connected to another Supervisor so that I can file a complaint! Also I never ended up getting the information on why a NO AUTH company was able to take out 120 in 2 days 2 differnt times without my permission and they denid my claim. "Charles" said there is NO DEPT that I can speak with to appel the claim denial in his words "its is what it is, is there anything else I can help you with"

I WILL BE CONTACTING THE BBB TO REPORT THIS COMPANY!