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Report: #674541

Complaint Review: Discount Book Sales - Internet

  • Submitted:
  • Updated:
  • Reported By: Gary L. — Jackson Tennessee United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Discount Book Sales PO Box 810365 Internet United States of America

Discount Book Sales BBV Discount Books Hidden charges; continous charges to debit card acct. for undisclosed (hidden) membership fees; RIPOFF Internet

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I went online in search of a book and ended up at www.discountbooksales.comon 12/13/2010.They advertised a discount of $5.00 on the book and free shipping. I entered my debit card information and ordered the book for a charge of $2.03.

They debited my account for that amount and then added another $1.00 charge for no specified reason. That $1.00 charge caused me a bank overdraft fee of $35.00. Then on 12/20/2010 they charged my account for $9.95 which also cost me another $35.00 overdraft charge!

Going online and entering BBVDiscount Books, which is the name that appears on the bank statement, I discovered numerouscomplaints that had been lodged against this company. One complaint had a phone number: 866-707-5858.

I called that number and spoke to an individual who identified herself as "Claire." I calmly told her that I did not realize that I had entered into any membership agreement and wanted to cancel that membership. She gave me a confirmation number and said that I would receive an e-mail confirmation notice of the cancellation (which has not happened).

I askedClaire for a physical address for the company and she would only give me a P.O. Box which she said was P.O.Box 810365 Boca Raton, Florida 33431. I asked for a fax number to the company and she gave me the following: 561-989-7401.

If one goes online you can readMULTIPLE accounts of reports of complaints about this company. I assume that they are somehow able to get away with their scam and that I have lost in excess of $82.00 for a book that was supposed to cost me $2.02. I don't trust them not to charge my card in the future so it is my intention to go to my bank and cancel that debit card. What a hassle!! Live and learn!

If your consumers want to learn from my experience, it is my advice NEVER to do business with this online company. BBV Discount Books or discountbooksales.com.

This report was posted on Ripoff Report on 12/23/2010 05:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-book-sales/internet/discount-book-sales-bbv-discount-books-hidden-charges-continous-charges-to-debit-card-acc-674541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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