Discount Jungle will not refund me for an item I purchased and never received. Los Angeles, California

"Discount jungle is a rip off, I placed an order for a (NEW) Lasonic Boom Box on Dec 14, 2011 as a Christmas gift for my fiance, but received a clearly used and broken boombox. The Lasonic Boombox had scratches all over it and the whole right side speakers did not work. I had to pay $40.00 to ship it back to Discount Jungle. Thank god when I shipped it back I required a signature when it was received by Discount Jungle because when I called to see if Discount Jungle received the returned item the customer service rep told me that she couldn't find anything in the system that showed they received it, until I told her the Fed-Ex website showed someone named Sam received and signed for the returned item. she then miraculously found it in the system and said that the they would send me a new Lasonic Boombox immediately.

After a couple of weeks of waiting I tracked the replacement Lasonic boombox through fed-ex that Discount jungle sent, to see it was delivered when I got home nothing was there, I contacted fed-ex for 2 weeks they couldn't find the package and advised me to contact Discount Jungle to get a replacement or have my card credited back the money. I spoke with Sam at Discount Jungle who informed me he would be happy to refund me my money back and that I would see the credit in my account that Friday. I checked my account that Friday there was no pending credit from Discount Jungle so I called Sam back he apologized and stated that person in charge of refunds and finance was sick with a serious illness and was not able to credit my account that week, but he would be happy to do it for me and that I would see the credit in my account the following Friday.

 Well Friday came again still no credit in my account, I called Discount Jungle that following Monday spoke to a customer service rep who left me on hold for so long that I hung up, I called back she left me on hold for an additional 10 minutes, to only tell me that Sam wasn't in and to call back the next day. I called back the next and spoke with Sam about my credit once again in which he told me he sent a notice to Amazon to refund me my money last week and that I should see a credit in my Amazon account and that if my account wasn't credited today he would call Amazon himself.

 I signed on to my Amazon account to see absolutely nothing so I decided to call Amazon and see if Sam from Discount Jungle did send a notice to Amazon for my refund. I spoke to a rep at Amazon who stated she didn't see anything in my account that Discount Jungle sent them a notice for my refund and that Amazon would take care of the problem for me and suggested I didn't call discount Jungle about this situation anymore. " I'm without the item I purchased and still have not benn refunded my money back.