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Report: #1288715

Complaint Review: DISCOUNT TIRE - Nationwide

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  • Updated:
  • Reported By: WillyWonkWokn — Reno Nevada USA
  • Author Not Confirmed What's this?
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  • DISCOUNT TIRE Nationwide USA

DISCOUNT TIRE !!!TIRE REPLACEMENT SCAM DUE TO MINOR BS RUNFLAT DAMAGE TO TIRE!!! RENO NEVADA

*Author of original report: Date of Spare

*Consumer Comment: Very Simply, sorry, you'r wrong

*Consumer Comment: Question

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HELLO THERE, AND THANKS FOR YOUR REPORT. I TOO HAVE RAN INTO A VERY SIMILAR SITUATION, BUT AT DISCOUNT TIRE RATHER THAN SEARS, AND HERE IS HOW MY STORY GOES:

 

YESTERDAY EVENING AS IM GETTING OFF WORK, I NOTICE MY BACK LEFT TIRE HAS GONE FLAT, AFTER INSPECTION, I DISCOVERED I HAD RAN OVER A SCREW, SO MISTAKE ON MY PART, BUT STILL, UNAVOIDABLE. SO UPON DISCOVERING THE FLAT, I HAD TO COME UP WITH A SOLUTION, ESPECIALLY CONSIDERING I HAD NO JACK TO CHANGE TO THE SPARE, AND THE SPARE WAS THE TYPE YOU HAD TO REMOVER AND AIR UP, SO MY ONLY OPTION WAS TO DRIVE VERY SLOW AND CAREFUL 3 BLOCKS UP THE STREET TO GET SOME AIR SO THAT I COULD MAKE IT TO GET A PATCH JOB DONE, AND PROBLEM SOLVED, SO OFF I WENT. AFTER AIRING IT UP, I CALLED AROUND, AND FINALLY LANDED A CALL TO DISCOUNT TIRE IN RENO, NV WHOSE REP WAS TELLINE ME TO BRING ER' ON DOWN AND THEY WOULD PATCH IT FOR FREE!!! I COULDNT BELIEVE MY EARS, SO OFF I WENT TO GET MY FREE PATCH ON MY NEWLY DISCOVERED FLAT. UPON ARRIVING THE ASKED ME TO LEAVE THEM THE KEYS AND GO TO THE OFFICE TO RING UP THE FREE REPAIR, SO THAT I DID AS MY WIFE PATIENTLY WAITED FOR ME IN THE LOBBY AREA. UPON GIVING ALL MY INFO A MECHANIC STEPPED IN AND ASKED ME TO WALK WITH HIM, THAT HE "HAD SOMETHING TO SHOW TO ME" AND HANDED ME SAFETY GLASSES ASKING THAT I PUT THEM ON FOR "SAFETY PURPOSES", SO I DID, AND I FOLLOWED HIM INTO THE SHOP, WHERE HE THEN SHOWED ME MY DISASSEMBLED FLAT TIRE. HE POINTED SAYING LOOK AT THIS, I LOOKED AND SAW BITS OF RUBBET IN THE WELL OF MY TIRE, "THATS RUN-FLAT DAMAGE", HE SAID. "THE TIRE IS NOT REPAIRABLE" YOU'LL NEED TO BUY A NEW TIRE", I SAID "NO, I DON'T NEED TO BUY A NEW TIRE" ITS A NEW TIRE, LESS THAN 6 MOTHS OLD, WITH LESS THAN A COUPLE THOUSAND MILES ON IT.  I'M OBVIOUSLY NOT STUPID, IM AWARE OF WHAT RUN-FLAT DAMAGE IS, BUT I ONLY DROVE THE CARE 3 BLOCKS TO AIR UP, AND IT WASN'T COMPLETE;Y FLAT AT THAT. HE SAID- "I CAN'T REINFLATE THAT TIRE AND PUT IT BACK ON EVEN IF YOU WANTED TO TAKE LIABILITY IF SOMETHING HAPPENS.... WOW, I THOUGHT TO MYSELF, THEYSE ******** TRICKED ME WITH THEY'RE "FREE PATCH JOB" ********, JUST TO GET ME DOWN HERE AND STRAND MY ***, AND FORCE ME TO BUY A NEW SET OF TIRES. WTF I THOUGT. AT THIS POINT I SAID, WELL IM PUTTING MY SPARE ON, HE SAID, WELL THATS FINE WE'LL DO IT FOR YOU, WHOOOO, I SUDDENLY FELY RELIEVED, BUT ONLY FOR A FEW SHORT MOMENTS, WHEN HE THEN HELD MY SPARE UP SAYING: HMMM NO CAN DO BUDDY, THE SPARE IS OUT DATED, ITS NOT SAFE TO USE THIS SPARE, SO AGAIN: "YOU HAVE TO BUY A REPLACEMENT. **** ME I THOUGH. SO I THEN SAID, THE **** I DO, IM PUTTING IT ON MYSELF, AT THIS POINT TWO OTHER GUYS SHOW UP ALL OF A SUDDEN, "WE CAN'T LET YOU DO THAT SIR" .. HUH, THE **** YOU CAN'T, I'D LIKE TO SEE YOU TRY AND STOP ME, CALL THE GOD **** POLICE YOU SONS A *******, IM PUTTING THIS SPARE ON MY CAR, THIS IS ******* AMERICA, AND THIS IS MY CAR, IM FREE TO DRIVE IT WITH NO ******* TIRES IF I SO WISH, **** YOUR LIABILITY AND NAST SALES TACTICS. AND I PROCEEDED TO PUT THE SPARE ON, AT THIS POINT A HIGHER UP WAS CALLED IN, AND THEY OFFERED ME A FREE TIRE, BUT STILL, THIS WAS A DIRTY *** SALES TACTIC TO GET ME TO BUY THIER STUPID *** REPLACEMENT TIRE. . . THERE WAS VERY LITTLE RUNFLAT DAMAGE TO MY ALMOST BRAND NEW HANKOOK TIRE, BUT THEY ACTED AS IF I WAS GUNNA DIE IF THEY PATCHED AND PUT MY FLAT TIRE BACK ON. I WOULD NEVER RECOMMENT FALLING FOR THIS "FREE PATCH" SALES TACTIC. SOMETHING TOLD ME TO GO TO THE PAY PATCH PLACE NEXT TO MY HOUSE, BUT I THOUGHT I WAS FINALLY CATCHING A BREAK BY GETTING SOMETHING FREE FOR ONCE IN MY LIFE. I FOUND MYSELF ALMOST TAKING IT IN THE *** AT DISCOUNT TIRE, WITH MY WIFE IN THE LOBBY, AND MY CAR JACKED UP ON THIER FLOOR JACK WITH NO ESCAPE , BUT BOY WAS I WRONG, A LITTLE **** RAISING AND KNOWING YOUR RIGHTS WILL GET YOU A LONG WAY. **** DISCOUNT TIRE, AND BRENNEN FLOWERS THE SENIOR MANAGER ASSISTANT WHO ATTEMPTED TO RUIN MY DAY WITH HIS GREETY NASTY SALES TACTIC............. JUST A WARTNING FOR ANYONE WHO GETS A FLAT TIRE..... GOOD LUCK TO YOU....

This report was posted on Ripoff Report on 02/19/2016 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-tire/nationwide/discount-tire-tire-replacement-scam-due-to-minor-bs-runflat-damage-to-tire-reno-ne-1288715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Author of original report

Date of Spare

AUTHOR: - ()

POSTED: Wednesday, March 02, 2016

 The spare I had was less than 5 yrs old. The are that came with the car was already worm due to use beacuae of a previous flat. So to answer your queation, and to clarify bubba's response: They could have helped me put the spare on, but chose not to, because they wanted to sell me a tire.

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#2 Consumer Comment

Very Simply, sorry, you'r wrong

AUTHOR: Bubba Lee - (Canada)

POSTED: Wednesday, March 02, 2016

If there is any "Kernal" rubber in the tire after being flat, it has damage that makes it unsafe. End of story, no further evedence needed. You would be foolish to pump it back up.

Yes the "Free patch job" is a sales tactic to get you in.

Discount tire is really careful Nation wide as to how they train their associates to use it. If a store or employee is caught selling or "Upselling" when the tire is repairable, they get punished, twice and fired.

I have several repairs done free before I ever bought a tire from them.

Next the outdated spare: Discount is a national chain. Because of this the "Head Office" is very "Risk Adverse" thus the safety glasses you were required to wear.

Was your spare unsafe, probably not, was the employee correct to not inflate it and correct to refuse to help you, according to the company lawyers, YES.

There is an "unwritten" rule in the auto service business. When a customer goes full on swearing and ranting, there is no way to get him back. You for instance.

So they offered a free tire to get you to shut up and go away. Dumb in my opinion, they should have walked away, cleared the shop, and let you explode the spare or re-install your damaged run flat. Waved good ridance and accepted that you have no clue.

Sorry, but the truth

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#1 Consumer Comment

Question

AUTHOR: coast - (USA)

POSTED: Friday, February 19, 2016

What is the manufacture date of the spare tire?

Please don’t yell.

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