I went in with a flat due to my rim. The man said I should replace the tire and he'd make sure to use enough sealent.
The Kid Manager told me I qualify for financing through Synchrony Car Care. I told this guy I already have that credit card through Walmart and he said the tires would be added on to that account and a new card would be sent to me which I can use at local gas stations.
He told me a sale price of 122. plus 12 dollars install is all I would be charged. He filled out the application without asking me anything but my name and social. He said that if I bought a second tire for the same price I'd get balancing tossed in for free. Ended up I was billed $300.
I asked that my passenger side tire be put in the back of my van because I just bought the tire and intended to use it as a spare. He said he'd get rid of the other tire as a courtesy. I was charged 2.50 as a courtesy.
The next day both new tires were completely flat and my spare wasn't there. I used a pump, filled them and went back to Mavis. They could not find my spare tire. For a week I'm inflating both new tires after they'd go flat over night. Finally I parked across the street from Mavis to protest by showing off their work. Within hours my tires were completely flat again.
The Manager walked across the street to investigate the sign I posted on my van telling how much the new tires cost and how they go flat every night. He told me my spare was thrown away but he'd try and get me a replacement. He then suggested I drive on the aluminum rims to his competitor City Tire and have them put sealant on my rims because that's what my problem seems to be and I probably need need new tires. He said there's a chance his guy didnt put sealent on because it was near closing and everyone wanted to go home.
I had the tires repaired. My Credit Card did not come in. I called and called and finally it arrived at my PO Box five months later with racked up late charges. I had to explain I didnt have the card and the charges were removed. My tires where more than the agreed upon price. They were about thirty dollars more each tire because the manager lied and said I requested services like balancing and so on which I never requested.
I have paid off over 100. on the tires and knocked the total down to 200. Then the last two payments went through, I received confirmation and a week later I am hit with a late charge fee and no reflection of the payment made. I call and I'm promised that this will be corrected. Next month the exact same thing occurs. So Now I've paid off close to two hundred dollars against the $268. tires (which they falsely charged me over $300. for) and my account says I still owe $480.
They still haven't found, replaced or credited me for the tire they lost / stole from me at Mavis Tire Centereach and the tires still go flat and have all this time. They're going flat as I type this complaint. I have to carry a pump to pump them up from where ever I park the van.