Complaint Review: Discount Van Truck, LTD - Lake Havasu City Internet
Discount Van Truck, LTD Discount RV Furniture Never shipped product. Tried to claim 30% cancellation fee after 10 weeks with no communication. Lake Havasu City Arizona
I placed an order for a Chevy Van seatbelt on April 26th. On May 11th I emailed for a tracking number but heard nothing back. I then called and was told it would be yet another 2-3 weeks, with no prior notification that it was backordered at all. It's now July 2nd and there has still been no word, though we paid for the order on 4/26. I tried to cancel the order back in May, but was told there would be a 30% cancellation fee, which the gentleman said was clearly stated on his website. (NOTE: I just went back to his site and to my receipt and found absolutely no mention of any policies at all. I even tried a mock order and got all the way to entering a credit card and was still not shown any order policies.) However, rather than take this up directly with the Credit Card company, I gave them the benefit of the doubt and waited until now (an additional 4 weeks - total of almost 10 weeks) for the order to be fulfilled. Still nothing. He holds firm that his "policy" for all cancellations is a 30% fee. I find that immoral and pathetic after waiting for over two months for something - esp. considering there was no attempt whatsoever to inform me at the time of purchase or thereafter, that there was even the potential of a backorder, nor any other communication at all - And that there is no mention of said policy anywhere on his site.
I took it up with the BBB and will be rejecting the charge with my CC company.
This report was posted on Ripoff Report on 07/01/2014 11:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-van-truck-ltd/internet/discount-van-truck-ltd-discount-rv-furniture-never-shipped-product-tried-to-claim-30-c-1158966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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