Complaint Review: DiscountMugs.com - Miami Florida
- DiscountMugs.com 6905 NW 25th St. Miami, Florida U.S.A.
- Phone: 800-569-1980
- Web:
- Category: Printing & Copy Services
DiscountMugs.com Poor Quality Pen Printing Miami Florida
*Author of original report: Credit only
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We ordered 300 pens with our logo printed in white on blue pens. We received the order on time. However, the pens are designed to be glue together, after printing apparently, and at least 28 out of the 300 were not glued or glued poorly. Several had globs of glue on the pen barrel itself, and a few had scratches in the finish of the pen barrel, extending into the metal itself.
All 300 pens had poor printing quality, with weak ink coverage. Although printing a light cover over a dark color is difficult, I know it's possible, as my wife gave me a sample pen from another company where the white printed solidly and perfectly on blue. The printing on our pens allows the blue base to penetrate through the ink a bit.
In a nod to DiscountMugs.com, ordering was easy, shipping was fast, and a response from their web-only customer service department was timely. Our only complaint is with the quality of the pens and printing.
Poorpens
Poway, California
U.S.A.
This report was posted on Ripoff Report on 10/30/2008 07:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/discountmugscom/miami-florida-33122/discountmugscom-poor-quality-pen-printing-miami-florida-386290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Credit only
AUTHOR: Poorpens - (U.S.A.)
SUBMITTED: Thursday, October 30, 2008
Despite the problem being with the quality of their service, DiscountMugs.com is only offering an in-store credit, which is not sufficient. We would be stuck with another product of poor quality. We will be investigating our options for pursuing this further.


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