Yet another Discovery Cameras tale of woe

Discovery Cameras/Digital Discovery Photo Studio, 1051 Day Hill Road, Brooklyn, NY, 11204 (another address!), sales 888/307-0765, customer service 866/334-7262, support@discoverycameras.com

Based on an order placed on Monday, 21 January and not yet received, I think this company gives shoddy service and treats customers with contempt.

On this single order for a tape recorder and several accessories: they have charged my credit card though the order was not shipped; they double-charged sales tax; the salesman gave me an extension that was not valid and, when questioned about it, failed to supply a valid one; the sales staff refused to supply a FAX, e-mail, or mailing address for me to send a letter; customer service and sales staff hung up on me several times; people there repeatedly promised to call back and then failed to do so; they have promised shipment and then come up with excuses (They can't ship, but they sure can collect for what they didn't ship.).

This is a company I would not deal with again, nor would I recommend that anyone deal with them. They have lied, failed to keep even simple commitments, failed to charge the price we agreed upon, and in general treated me with contempt.

Chuck Collins

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