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Report: #628100

Complaint Review: Dish Network - Echostar Communications - Internet

  • Submitted:
  • Updated:
  • Reported By: Brent — Cape Coral Florida U.S.A.
  • Author Confirmed What's this?
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  • Dish Network - Echostar Communications Internet United States of America

Dish Network - Echostar Communications Ordered a dvr receiver got non dvr, Internet

*UPDATE Employee: Hello! My name is Dan Busa with DISH Network's customer service

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I ordered new dish network service online.  I checked that I needed 2 tvs, one with HD and both with DVR service.
I know nothing about satellites and had professional installation.
After the installers left I watched tv and noticed my dvr button did nothing.
I chatted online with dish network and they said I didn't have dvr.
I told them it was a mistake and I signed up for dvr but they said too late, we need 215 dollars from you.

I signed a two year contract and they won't upgrade me to the correct receiver nor will they let me out of the contract and they screwed me over.

I have had comcast dvr for years and now I have no dvr capability for 2 years.

I am contacting the Attorney General of Florida.

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This report was posted on Ripoff Report on 07/31/2010 06:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network-echostar-communications/internet/dish-network-echostar-communications-ordered-a-dvr-receiver-got-non-dvr-internet-628100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Hello! My name is Dan Busa with DISH Network's customer service

AUTHOR: DanB@Dish Network - (USA)

SUBMITTED: Saturday, January 08, 2011

POSTED: Saturday, January 08, 2011

Hello! My name is Dan Busa with DISH Network's customer service department. I would like to apologize for any inconvenience you've experiencedregarding this.I understand this occurred several months ago however, I would like an opportunity to correct this for you. If this hasn't been resolved, please e-mail me at: daniel.busa@dishnetwork.com

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