Complaint Review: DISTRIBUTEL COMMUNICATIONS - Toronto Ontario
DISTRIBUTEL COMMUNICATIONS No free installation as advertised,no services provided from day 1,despite their breach of contract they billed monthly using preauthorization Torontol Ontario
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Engaged Distributel to provide internet,t v and phone service with free installaton. Contract agreed including appointment for technician to install,length of agreement,penalty for early termination,preauthorization for my monthly payments. Initial payment made before installation date.
Before installation date I received an unacknowledged box of parts. I also was notified by email the technician's visit was cancelled. They have their own concept of free installation complete with a skirting of the truth to support the unsupportable. It' preposterous.
Free installation did not happen. Services were not provided. My protests and frustration were mostlly met with silence and more parts.
They acknowledged I had no services but could not send a technician because they don't have field technicians. Of course I could cancell and pay a penalty.
I chose to not cancell. They continued to charge me via preauthorization.
To add insult to injury they want to use preauthorization as insurance to get the parts back. They insist on using the cheapest and most unreliable service in Southern Ontario.
Distributel is undeserving of consummer trust !
This report was posted on Ripoff Report on 11/29/2018 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/distributel-communications/toronto-ontario/distributel-communications-no-free-installation-as-advertisedno-services-provided-from-da-1468413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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