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Report: #1324846

Complaint Review: Distrokid - Internet

  • Submitted:
  • Updated:
  • Reported By: Ron — Long Beach California USA
  • Author Confirmed What's this?
    • Why?
  • Distrokid Internet USA

Distrokid , 578289 Records DK, Philip Kaplan No response to request for customer service support despite repeatedly sent email to support@distrokid.com San Francisco Internet, California

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When I recently tried logging into my account, I immediately got this message, preventing me from entering my account: 

2-Step Authentication
For your protection, we've added an additional layer of security.

An email with a verification code was just sent to your email address at:  mu***@r*****.com

Enter your login verification code
Re-send code
You're seeing this because we don't recognize the computer or mobile device you're using. Either that, or it's our first time seeing it since implementing this security feature. 
 
After several unsuccessful email attempts requesting a verification code, I received no response.  Even after trying again before submitting this complaint.  I would greatly appreciate your help in resolving this matter.  It's quite apparent this firm doesn't respect or value its customers, which I will cease to be one once my renewal period ends in March 2017.

This report was posted on Ripoff Report on 08/26/2016 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/distrokid/internet/distrokid-578289-records-dk-philip-kaplan-no-response-to-request-for-customer-service-1324846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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