Ditech.com ripoff, lied, took my money, won't return calls the business that doesnt give a dam Costa Mesa California

It doesn't matter how many clients you have as a loan officer. Your primary responsibility is to care for and expedite the loans that are in the "pipeline". Solicitations, and taking/making calls outside of those loans are secondary. There is nothing difficult about a 5-minute status call to your client; they're trusting you to help them, and they deserve at least that much.

Being in the lending business myself, I'm appalled at the utter lack of concern for people who've given you their business. They come first, always. Generating new business is indeed important, but finishing up loans in the works comes first. If that's a problem you can't reconcile, you need to find a job that allows you to work with half-baked priorities.

If you had half a clue you would understand that the demand in the industry has out-weighed supply. Ditech closed an amazing 18,000 loans in the month of July -- 3.5 billion wow! And as far as the rate lock deposit is concerned,Ditech credits the deposit on the final closing statement as noted on the initial contract; and if the client does not qualify or is declined, the $500 fee is credited back to the credit card or a check is cut to the client. A loan processor or loan agent at ditech has on average over 120 clients each. Think about it ? 43 phone calls ? no wonder no one called you back .... if they spent all day on the phone giving clients status they would never close a loan for anyone.
Ditech's level of customer service has been 10 times better than any competitor in this crazy environment. I know becuase I have many contacts with other lenders etc. -- bottom line is that we are human and not robots, so buck up little camper! =)