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Report: #339913

Complaint Review: Double Click Consumer Research - Hanover Maryland

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  • Reported By: columbia South Carolina
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  • Double Click Consumer Research 1733 Maco Drive Hanover, Maryland U.S.A.

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Double Click Consumer Research
Office: (410) 636-9510, ext 131
Toll Free: (877) 631-2229, ext 131
Fax: (410) 636-9620

Double Click contacted me via telemarketing and offered to set appointments for my business. I was interested so I agreed and over a period of three weeks I paid them $1500 up front. In the first three weeks the only thing they did was come up with a poor script. I rewrote the script and they said they would begin calling. Blaine Hamlett assured me that I would receive quality appointments and any lead that did not turn into a presentation would be replaced immediately. They also promised between 5-10 appointments weekly. Three more weeks went by with not a single appointment! I called several times weekly. They said there system had been down and that they were having staffing problems. Over the next several weeks I started receiving one appointment to two appointments at a time. Every customer had the same story, they talked to the telemarketer and told her they were not interested and she set the appointment anyway. Not a single homeowner allowed us to do a presentation. It has now been three months since we paid double click consumer research and we have not received a single qualifying lead that has turned in to a presentation. In the last month they have not even bothered to pretend that they have any intention to fulfill their end of the contract. Long story short the contract says that you have to go through binding Arbitration for any disputes; a very pricey process. By the time you fork over all the money for the process you have lost more than you have gained. Never do business with Double Click Consumer Research or Blaine Hamlett! 7 bogus leads for $1500!

columbia, South Carolina

This report was posted on Ripoff Report on 06/13/2008 08:14 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 UPDATE Employee

Double Click provided service as agreed, Alarm Associates failed to live up to the terms of the contract

AUTHOR: Director Of Operations - (U.S.A.)

POSTED: Tuesday, June 24, 2008

As I stated in my initial response, I am willing to provide copies of documents. As the primary point of contention from Alarm Associates seems to be that we were supposed to provide 5 qualified appointments prior to their paying the additional sums, I have created several .pdf files to enable anyone interested to see the actual terms of the agreement...

if you visit you will see 3 links.

The first, "Agreement" is the original, unsigned agreement.
The second, "Addendum to Agreement" is the original, unsigned addendum.

Both of these are provided to make reading easier.

You may note, on page 2 of the addendum, Modification of caption 2 (PAYMENT TERMS) of agreement, clearly spells out the terms of the payments. The only time that 5 appointments comes into play is if that regardless of timeframes involved, we would not provide a 6th appointment until we had received the 4th payment.

Quite simply, Alarm Associates ceased payment on their account after the 3rd installment. As a result, their account was cancelled.

This complaint, the sarcastic emails sent by Richard, and his hinting of involving the attorney general, and better business bureau are nothing short of an attempt to strong arm us into providing a refund that he is not due.

Anyone with further questions concerning this issue is welcome to contact me.

Neil Davies
Director of Operations
Double Click Consumer Research, LLC
(877) 631-2229, ext 102

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#3 Author of original report

We fufilled our end of the agreement.

AUTHOR: Richard - (U.S.A.)

POSTED: Monday, June 23, 2008

We paid the first $1500 as asked. We did not expect service to begin until the first three payments were made as meantioned above. Double click agreed to provide five qualified appointments before we had to make any additional payments. Seven appointments were sent to us by double click. There was never a single person who would let us in the front door. We had several cancel over the phone and two at the door. We reported every result of every appointment to double click on the phone and email. We have records to prove it. The first five qualified appointment criteria has not been met by double click. We were promised presentations not names of people that they called that said they were not intrested. They even promised in the contract if the wife or husband was not home that the accounts would be replaced. Once again our call center is very sucessful. We sold seven accounts last week from our call centers efforts. Why does it take three months to make anything happen? We want other people to know what Double Click Consumer Reasearch does to people. We wish someone had stood up to them sooner so we could have avoided being riped off. Double click has never asked for more money even once. They know they have not provided their end of the deal.


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#2 UPDATE Employee

Minor Correction

AUTHOR: Director Of Operations - (U.S.A.)

POSTED: Monday, June 16, 2008

I believe on my initial rebuttal, I accidently refered to the company that is raising the complaint against my company as Alarm Authority. The correct name is Alarm Associates.

Neil Davies
Director of Operations
Double Click Consumer Research, LLC

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#1 UPDATE Employee

Failure to make payment often will lead to not receiving leads!

AUTHOR: Director Of Operations - (U.S.A.)

POSTED: Monday, June 16, 2008

On 3/4/08, Richard of Alarm Associates, Columbia, SC signed up to receive, through our marketing department, appointments for his alarm company.

He was to pay $90.00 per appointment for 20 appointments ($1800) plus an additional $1050 for his data list.

this $2850 was to be paid a s follows.

5 installments of $500.00 due weekly, and a final installment of $350 due one week after the 5th payment.

The initial payment was to be made upon signing of our contract.

The first payment came in on 3/10/08 *6 days late*. With subsequent payments on 3/18 and 3/24.

Per our contract, We would not begin any preparations until at least the 2nd installment was received, and that no phone activity would commence until at least the 3rd installment received.

After the 2nd installment, Double Click created a datalist for this campaign, worked out a script, pulled the DNC list, trained our marketers, etc.

After the 3rd installment, we began calling on this account.

During the time which we worked on Richard's campaign, we generated 14 leads. Of those, only 7 were actually forwarded to Richard, as the others "fell out" during our re-confirmation process. Of those 7, Richard stated that 1 would not let him in the door, and 2 no-showed. The other 4 he did not attempt to return.

Unfortunately, Richard then chose to cease sending payments, as per his agreement. As a result, his campaign was suspended, and ultimately cancelled for non-payment.

Since then, Richard has threatened BBB action, and, I suppose, this is part of his attempt to besmirch our name.

I will gladly provide copies of call logs, leads sent, and the contract, if requested.

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