Doubleday Book Club ripoff billing me for books returned, turned into collection agency as a result Indianapolis Indiana

I have been dealing with Doubleday for a year on the return of unwanted books that they say they never received back and are billing me for.

The books were not ordered but sent to my place of business (an elementary school). The mail goes to the main office. One shipment was supposedly received during the summer when I do not even work.

All other unwanted shipments were returned and credited by them so why not these books?

I have contacted them by mail and since there is no phone number it is difficult to contact them any other way.

They now have me turned into collection and I have responded to their requests that these books are not in my possession. I told the collection agency that they cannot prove I received the books because no one signed for them.

I returned them unopened "Refused - Return to Sender" marked on the package if they had been received.

I could use some help resolving this as it has probably already messed up my credit.

Lori
Freeport, Illinois
U.S.A.