Complaint Review: dressale.com - Internet
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- Author Not Confirmed
- dressale.com ROOM 1905,NAM WO HONG BUILDING 148 WING LOK STREET Internet United States of America
- Phone:
- Web: dressale.com
- Category: Bridal Shops
dressale.com Jason Li 90% similar dress should be sufficient! Internet
*REBUTTAL Owner of company: sincere apology from dressale.com
*Consumer Comment: funny, but the satisfied responses fool no one...
*REBUTTAL Individual responds: I have received my dress
*REBUTTAL Individual responds: Dressale Company
*REBUTTAL Individual responds: Dressale company
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I ordered bridesmaid dresses through dressale.com. They came very quickly but they are terrible! They do not look like the dress I ordered and the quality is horrible. There is visible stitching on the bust of the dress; some of the stitches are even green on a purple dress! The zipper (which wasn't even visible on the dress I ordered) is pink and very visible on the back of the dress I received. There is ruching on the bust of the dress which was also not on the picture of the dress I ordered. I am trying to return the items to get a refund. This was their response to me:
"hi miss
we make the dress by copy the picture ,it will be 90% similar like the picture ,ma'dm,maybe you are a person who pursuit of perfection,so you have over high expectation of the dress ,as a result, this dispute is no way to be avoided.about the sash and veil..."
I would have been satisfied if the dress was remotely wearable but the quality was so bad I couldn't use these dresses.
This report was posted on Ripoff Report on 04/22/2011 01:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-jason-li-90-similar-dress-should-be-sufficient-internet-720904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 REBUTTAL Owner of company
sincere apology from dressale.com
AUTHOR: Dressale - ()
SUBMITTED: Thursday, May 30, 2013
Dear customer:
We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.
As for your issues, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there.
Thank you,
Dressale
#4 Consumer Comment
funny, but the satisfied responses fool no one...
AUTHOR: vito - (United States of America)
SUBMITTED: Thursday, June 02, 2011
The satisfied responses are all written in the same poor, broken English that the company uses when they send dissatisfied customers an email... very poor command of the English language is seen in both... a coincidence???
#3 REBUTTAL Individual responds
I have received my dress
AUTHOR: Ian Powell - (United States of America)
SUBMITTED: Monday, May 16, 2011
I understand your feeling, I received my dress today and to be honest, the only reason why I purchase my wedding dress online is because of the price. The dress was delayed for 5days, at first I blamed the customer service, they apologised for that and promised to give a discount. So I received the dress yesterday and it exceeds what I thought I was going to receive. I am impress with dressale. There are a few loose threads, but not a big deal, Just snip snip, but it is well worth the money.I think you can get contact with the customer service.
#2 REBUTTAL Individual responds
Dressale Company
AUTHOR: Laur - (USA)
SUBMITTED: Saturday, May 14, 2011
I was directed by one of my facebook friends knowing Dressale. and purchased a simple prom dress. it looks nice on me. and i'd like to it's really cheap.
#1 REBUTTAL Individual responds
Dressale company
AUTHOR: Ian Powell - (United States of America)
SUBMITTED: Thursday, May 12, 2011
I bought a dress from dressale, though it looks a little bit different from the pictures, it is satisfied. I like the dress, I introduced the company to some of my friends, they think the price is reasonable, they would like to try.
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