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Report: #1183722

Complaint Review: Dressale.com - Internet

  • Submitted:
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  • Reported By: Terrie — Waldorf Maryland
  • Author Not Confirmed What's this?
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  • Dressale.com Internet USA

Dressale.com RUN DONT WALK AWAY FROM THIS PATHETIC EXCUSE FOR A COMPANY!!! Hong Kong Internet

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I wish I would've read all these reviews before I gave these uneducated people my hard earned money!  This company is full of thieves!  I really believe that they believe we are all as stupid and incompetent as they are.  I ordered a formal dress to wear to my husband's Marine Ball.  When I received it Friday, I was shocked they even shipped it out!  There was stitching unfinished resulting in a huge 2.5 inch hole under my left arm, a pleat on one side and not the other (very noticeable), a big missing patch of sequins on front of dress and the arms were like boxes, no tapering whatsoever, a 5 year old could've done a better job!  Not to mention the shoulders were uneven and the top of the dress didn't sit on my chest, but left a gap of 2-3 inches!  When I emailed the customer support to let them know I wasn't happy with the dress they replied with the same as everyone else has stated in their reviews, to send pictures as evidence of my complaint.  I did as they asked and then received the following email:

 

Dear customer, 
Really sorry that you are not satisfied with the dress we made.We made the dress by hand instead of machine,which sometimes  may result in the imperfect stitching.But this won't affect the whole dress.Would you mind fixing the dress locally?This is the best way for both of us .About the compensation,since we are custom made and the cost which included the materials,workers salary ,all kinds of handling fees,etc. is a bit high,the profit is quite low.Besides,it takes more than 10 days to make a dress and the workers' wages is not as high as that in your country,they live an uneasy life,hope  you will understand. Of course ,since you are not satisfied with the dress ,we will offer you some compensation as well.If you want to order something else from us in the future,we can offer you 10% discount.For example,if you buy a $17 skirt or pants, with the discount, you just need to pay $15.3,if you order $25 items,then you just need to pay $22.5.Anyway,that means the more you purchase ,the more discounts you will get.Hope you will like it.
 
 
Regards,
Gina
Dressale Group
 
What a joke!
 
Anyway I spoke with my Credit Card Company and they are going to dispute the charge and refund me my money (220.00).  Chase is fabulous!  I'm also getting in touch with news stations to see if they can get the word out about these criminals and try to put a stop to these thieves!  If we all put it out there on Social Media the word will spread too!
Please, please believe me when I say run and dont walk from these idiots!  I certainly learnt my lesson!

This report was posted on Ripoff Report on 10/19/2014 05:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-run-dont-walk-away-from-this-pathetic-excuse-for-a-company-hong-kong-inte-1183722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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