Complaint Review: DresSale.com - Internet
- DresSale.com Internet USA
- Phone:
- Web: www.dressale.com
- Category: Seamstress
DresSale.com Masodressgroup Chan Company a Scam, takes your money and refuses to give it back! Internet
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On Nov 11 I ordered a prom dress online. The order could not be processed through paypal because "this person can not accept paypal payments. I got an email from the company, asking me to complete my order I replied that it would not let me, I also said that I was charged an extra $30. They explained that was because I put in the measurements and that meant custom made. If I didn't want to pay the extra $30 I should select a standard size. I did that and put in my credit card information because paypal was no longer an option (it was the only option the day before.) On Nov 12 I got a call from "skype caller" according to my caller ID. It was a woman appearing to be from China asking me for measurements. I told her I wanted a standard size she said she still needed the measurements. Then she asked me if Dec. 11 was a good day for the dress to be delivered. I asked her why I couldn't get in 3 to 5 days like the website promised and forced me to pay an extra $30 for. She said it had to be made yet, that it would take a month to make it then I would get it in 3 to 5 days. I explained that promising something in 3 to 5 days means it will be delivered in 3 to 5 days and since they couldn't produce what they promised and what I paid for, then cancel my order. I immediately got an email from "customer service" saying they received my payment and please send the measurements. I replied that I canceled my order. They replied with telling me I misunderstood, that they need the measurements so they can send me the dress by Nov 22nd. Again I replied that I had canceled my order and please refund my money. By the evening of Nov 12 they said they were submitting it to their manager. The next morning I got an email offering me a free shawl or jacket if I didn't cancel my order. Again I replied that I didn't want anything from them other than my money back! They replied with "please reconsider, maybe you can keep dress for another occassion." Again, offered a free jacket or shawl or "we can give you 15 refund Plz reconsider." Again I replied with please cancel! Then I got an email telling me they would refund my money minus 15% for material and labour fees. I replied that since I canceled directly with the dressmaker before the dress was even started they can't charge me for material and labor fees, then they changed it to 15% for bank fees.
There were 2 weeks of emails back and forth with 3 different people. All promising me different things, me always telling them no just give me my money back. I threatened legal action they told me they welcomed it. I don't know what else to do. I looked around online for how to deal with a scam company in China. All I could find was to contact an attorney in China, I contacted the attorney listed and they wanted to charge me $500 to send the company a letter of demand! I'm afraid I've been screwed out of $200 from this company and there's nothing I can do. I just want my money back!
Linda from Lake Tomahawk, WI
This report was posted on Ripoff Report on 11/22/2013 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/internet/dressalecom-masodressgroup-chan-company-a-scam-takes-your-money-and-refuses-to-give-it-1101515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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