Complaint Review: dressale.com - Sheung Wan Select State/Province
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- Author Not Confirmed
- dressale.com Namwo Hong Bldg Rm 1905 148 wing lok st Sheung Wan, Select State/Province United States of America
- Phone:
- Web: dressale.com
- Category: Seamstress
dressale.com FRAUD DRESS COMPANY-THEY ARE A RIP OFF! Sheung Wan, Other
*REBUTTAL Owner of company: sincere apology from dressale.com
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I ordered a wedding dress from this company on March 26, 2011 and even paid for rush delivery to be to me by May 5, 2011. The dress never showed up! I had several conversations with Sherry on live chat and was told the dress wasn't done, then the dress got lost in shipping but there was no tracking number to give me, then they made me a new dress in 2 days and yet it still hasn't shipped. I gave up on talking to their live chat and attempted the phone number, for it to not be operable. Then I emailed their customer service and got 26 emails of the same bullcrap story. I called my credit card company and they are taking care of me to try and get my money back. These people are a complete and total rip off! I have yet to receive the dress and the last email I got from them stated they would give me $30 in coupons. Wow what a bargain! I am out almost $200. I have contacted Interpol to file a complaint, along with the ICC which investigates internet fraud.
Whatever you do, do not buy anything from this company! I should have been smart enough to check it out before I made the purchase. Now I feel like a fool and still need a wedding dress.
This report was posted on Ripoff Report on 05/19/2011 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dressalecom/sheung-wan-select-stateprovince-/dressalecom-fraud-dress-company-they-are-a-rip-off-sheung-wan-other-731234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
sincere apology from dressale.com
AUTHOR: Dressale - ()
SUBMITTED: Thursday, May 30, 2013
Dear customer:
We would like to apologize for the confusion and inconvenience you have experienced while shopping at Dressale.com. We are continuously working on improving our products and service, so we very much value your feedback.
As for your issues, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat.php , and our customer service team will help you there.
Thank you,
Dressale
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