Complaint Review: Dresssale.com - Internet
- Dresssale.com Internet USA
- Phone:
- Web:
- Category: Bridal Shops
Dresssale.com Beware!!! Bad company Doesnt stand behind product..ignores problem, emails Internet
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I receieved the dress in a timely manner, before was expected but it was way too big, 4 inches too long, toobig in bust and waistI will never order from this company again! I ordered a wedding dress, paid extra to have it custom made. Had my mother do the measurements who has sewn for years and another person rechecked.
The lady on the 24/7 chat seemed to be very helpful, ask how much heal would be on my shoes, I told her to allow 1/2 inch. She assured me that everything would be ok and said if there are any problems contact us asap.
I received the dress on June 30, contacted them via the 24/7 chat on the same day I received it to let them know that there were problems. They requested that I send an email to their customer_service @dresssale.com. I sent emails on three different occasions, no response. Each time I would send emails, I would then get onto chat and they would tell me they didn't receive them so I would send again. Then one man was even rude on the chat, Danny, he typed in bold capital letters as though yelling at me!
I wish I would have went to ripoff report.com prior to placing my order, I would have never ordered from this company. They have a bad reputation and I'm sorry to say, I found out that the bad reviews were accurate. It costed me an additional $100 to get my dress altered!
This report was posted on Ripoff Report on 07/17/2014 05:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dresssalecom/internet/dresssalecom-beware-bad-company-doesnt-stand-behind-productignores-problem-emails-1162739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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