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Report: #703871

Complaint Review: dresssale.com - SHEUNG WAN Internet

  • Submitted:
  • Updated:
  • Reported By: Aniko Turoczi — Hopewell Virginia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • dresssale.com ROOM 1905 NAM WO HONG BUILDING 148 WING LOK STREET Internet United States of America

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I bought a dress form dressale.com an internet company in Hong Kong.They immediately charged my credit card 140.00 dollars. I shortly received an e-mail from their representative wanting information on dress size, and specific dress measurements, and time line for delivery.

The representative for the company told me at the time that they were having  problems delivering the dresses and could they mail it to me by April 5th,2011.

 I told them that no I needed it by March 14,2011 at the latest. The representative for dressale.com said they were going ahead and proceeding to make the dress.

 I thought all was set and all arrangements were made which fell within the time lines as specified on thier website. I was surprised to  receive an email ,on March 6,2011, from dressale.com ,eight days before my event asking if they could deliver by April 5th again.I told them no and that specific details  were already discussed.

I immediately asked for a refund of my money since they could not fulfill their side of the agreement.The representative stated that they would have to take 60 dollars for fabric costs and the "burden I placed on them".

 I wrote another e-mail to customer support today 3-7-2011 explaining my situation and for my refund. I am waiting for a reply.I have a feeling that this company is a total scam but I will see! 

This report was posted on Ripoff Report on 03/07/2011 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dresssalecom/internet/dresssalecom-total-scam-unscruplous-business-practices-sheung-wan-internet-703871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
3Author
1Consumer
1Employee/Owner

#5 Author of original report

PLEASE

AUTHOR: Aniko Turoczi - ()

POSTED: Tuesday, May 28, 2013

You are scammers!!!!!!Please I do not accept your apology.Please refund all my money if you are truly sorry.

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#4 Author of original report

Stupidity

AUTHOR: Aniko Turoczi - ()

POSTED: Tuesday, May 28, 2013

You are absoulty right! The time line was ridiculous for ordering a dress for a wedding I was just following what thier website said they could do.My mind must have been foggy from joy thinking of my upcoming wedding.

Upon saying this it was still WRONG what they did.They should not promise timelines that they cannot adhere to.I was told they could delivery upon speaking with there representative in an e-mail.

Apparently they have a terrible track record with multiple I mean mulitude of complanits from various customers filed on Rip OFF report.They range from no refunds to terrible quality of the dresses etc etc.Go ahead and read them you will see what I am tallking about.They should be shut down!!!

The reason I wrote the report was to help protect the public from this scam.I figured that was the right thing to do.I am really sick of people who do not want to defend victims of crime.Yes, it may have been stupid on my part and I am so much wiser from this experience.However, it is still wrong and taking people's money is wrong!

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#3 REBUTTAL Owner of company

Sincere apology from Dressale.com

AUTHOR: Dressale - ()

POSTED: Monday, May 27, 2013

Dear customer:

Please accept our apologies for all the inconvenience caused. Thank you for shopping with us and telling us about your experience. We will take your issues sincerely.
        For you problems, you can contact us via our email customer_service@dressale.com ,or the live chat http://livechat.dressale.com/chat .php, and our customer service team will help you there.
   Thank you,
    Dressale 

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#2 Consumer Suggestion

Why would you order from a location in Hong Kong?

AUTHOR: MovingForward - (United States of America)

POSTED: Thursday, March 17, 2011

I see that your cost was minimal for a wedding dress - that should have been your second clue that this was a scam. The first clue should have been the website itself!

Why in the world would you expect anyone to meet a wedding date of March 14 2011 when you ordered it in Feb 2011 from Hong Kong? There is nothing wrong with planning a quick wedding, but don't expect to have a dress made to order in that time. You need to be realistic in your expectations. When you are getting married in a month, its time to look at 'off the rack' type wedding dresses from vendors that are local to you.

You are fortunate they refunded even a part of your funds. I hope the check clears for your sake. But the larger part of this fiasco is to learn not to expect something that is totally unrealistic. You set yourself up for this scam. This does not mean that what they did was right. But you need to take responsbility for what you have done to prevent another scam from someone else happening to you in the future.

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#1 Author of original report

Update

AUTHOR: Aniko Turoczi - (United States of America)

POSTED: Thursday, March 17, 2011

  Since My last report dressales.com has refunded 87.00 dollars from the 140.00 that was the orginal amount of the dress.

I did not argue with them since it is overseas and would be difficult to deal with them directly.

I am sure this is common practice for them to agree to a shipping date etc, even if they know they caanot deliver on time. They will lie to you to get your money and than turn around and make excuses for why they can not deliver and take all or a portion of your money.

 This is a scam website and if they do this to enough people I am sure they make alot of money doing absolutely nothing but scamming Americans out of there money.Lesson learned never do business with overseas companys!  
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