Complaint Review: Dri Wu Yi Pixie Tea - Internet
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- Author Confirmed
- Dri Wu Yi Pixie Tea www.wuyipixiepack.com Internet U.S.A.
- Phone: 800-919-2846
- Web:
- Category: Alternative Health
Dri Wu Yi Pixie Tea Ripped off by free trial offer and overcharged Internet
*UPDATE Employee: 100% Customer Satisfaction is Our Goal
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I ordered a free sample of weight loss tea, Sept 8/08, the charge was for shipping and handling only. I didn't receive anything until Oct 14/08. In the meantime I was charged the shipping and handling fee of $6.82, Sept 20th on my Visa bill, when I called to complain about the charge but no product I was told they were having issues with Canadian customs and the products was released and I would receive it shortly.
Imagine my surprise when I was billed $67.49 on my Visa the day after I received the so called free product. I tried the website and got an error message that it was no longer available, I called the 800-919-2846 # and waited a very long time before an agent advised me that I had 14 days to try the product and unless I called to cancel I was billed the full amount for the product. I was very irate and agreed to return their product but he couldn't give me an address to send it to so he finally agreed that I could keep the product and they would refund my $67.49 within the next 7-14 days. I'm on standby waiting to see if this actually happens, in the meantime a warning to others, there was no fine print or indication about the large charge.
Don't order it, big scam.
Sylvia
Wasaga Beach, Ontario
Canada
This report was posted on Ripoff Report on 10/15/2008 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dri-wu-yi-pixie-tea/internet/dri-wu-yi-pixie-tea-ripped-off-by-free-trial-offer-and-overcharged-internet-381359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
100% Customer Satisfaction is Our Goal
AUTHOR: Conniea78 - (U.S.A.)
SUBMITTED: Friday, November 14, 2008
Hello my name is Connie. I'm the customer service agent for WuYi Pixie's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You should certainly see the charges returned for the first month. You may also contact my manager, her e-mail is falon@verifyyourorder.com or if you call our customer service line 1-800-919-2846. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Connie, CSA
WuYi Pixies
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