DS Water Horrible Service, arrogant attitude Kansas City Kansas

I ordered DS Water delivery service that was promoted by Costco. On the scheduled delivery date they were a no show and offered no explanation except delivery was rescheduled. It was rescheduled by who? No one called me and I was completely left in the dark and was ping ponged around. Finally after 7 phone calls totaling 90 minutes, someone finally delivered my water and three jugs of water at 6.45PM, wow !! My first delivery day was November 11th, again no one called or showed up. After calling customer service and Costco to complain, I finally received my delivery 10 days later. According to Costco, DS Water had contacted them to say that everything was good with customer and no issues. They straight out lied about the entire incident and tried to cover it up. They had the nerve to send me a survey about their services. After giving them extremely low grades, I received a call from Tom who stated he was a manager. He was arrogant, abraisive and unapoligetic so I disconnected the call. What I expected was we are sorry, it's our fault and what can we do to make it right. Tom was a complete jackass and handled the situation horribly. I will cancel and use services by a more customer friendly company.