Complaint Review: DSM Supply
DSM Supply Refused to refund payment after failing to deliver our order! Dallas Texas
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We are a small PT clinic in upstate NY and had ordered e-stim pads from this company a total of 3 times. The first time was fine. The second time 1/2 the order was on backorder, but ultimately they made good on it and did send us the rest of the order. The third and final time, has been a nightmare.
We placed an order for e-stim pads in July 2016 over the phone with a credit card, and were told the order would arrive in about 2 weeks. It never came, so we called in August and were told it was in the mail and should be there soon. Long story short, over the next few months we called multiple times and were told a variety of excuses including: "It's being shipped", "it should be there soon", "it's in the mail". Then it was, "Oh they're on back order, and should be coming in within the week." And another time it was, "Well, the computer didn't process your order, so we had to reorder it and it's corrected now, and they should be there soon." Meanwhile they processed our payment without issue.
When asked for a refund, they said they would issue a paper check and it would be arriving in the mail. We never recieved it. Recently I began calling again, and insisted on a full refund back to the credit card with which the order was paid. The woman I spoke with, Jessica, stated they couldn't do that, but they would issue a check, (since that worked so well the last time). I stated, "No, you need to refund in the manner you were paid. Bottom line, you were paid for electrodes, which we never recieved. You have stolen from us and need to pay us back." She hung up on me. I called back, was put on hold, and hung up on. I then contacted them from a different phone line, and once she realized it was me again, she hung up on me again. They are no longer taking my calls.
This is supposed to be a business, not high school! You don't hang up with people when you are a business!! So since they refused to send us our electrodes, refused to refund us our money, refused to communicate in any way; I have now filed formal complaints with the Texas Attorney General (since the company is based in TX), the FTC (Federal Trade Commission), the BBB (Better Business Bureau), and our credit card company is going to file a dispute to get our payment back. I would STRONGLY suggest anyone who has had an issue with this company to file a formal complaint against them. They should be held accountable. And ultimately, stealing is illegal!
This is the contact information for anyone wishing to file a complaint.
Texas Attorney General -Ken Paxton Consumer Protection Hotline: 800-621-0508 www.texasattorneygeneral.gov
Federal Trade Commission 877-382-4357 www.ftc.gov
Better Business Bureau www.bbb.org
Good Luck and Do NOT use this company!!
This report was posted on Ripoff Report on 04/21/2017 07:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dsm-supply/dallas-texas-75243/dsm-supply-refused-to-refund-payment-after-failing-to-deliver-our-order-dallas-texas-1368870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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