Complaint Review: Dual Action Cleanse - Chino California
- Dual Action Cleanse 15820 Euclid Avenue Chino, California U.S.A.
- Phone: 800-941-0163
- Web:
- Category: TV Advertisements
Dual Action Cleanse AKA Cellular Research ripoff, unable to cancel order, laughable customer service, fake support Chino California
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I called to order the Dual Action Cleanse product on January 20, 2006. I went online to look up more about the product and found it cheaper (no shipping charge) and other products from other companies looked better. I called the original number from the infomercial to cancel the order only 20 minutes after placing it! I was told the order was not even entered into "the system," and to call back "in 24-48 hours."
I called the next day. I got the same message only slightly altered "call back in 24-72 hours." I called back the 3rd day, same message and they said they could not take my information down to manually cancel the order. On the 4th day, I got the message that the "system was down," and I begged them to take my info down so they could manually find the order and cancel it, but they refused. I emailed the order cancel email address of their website and was given a generic notice that I had to cancel by calling the 1-800 #. I did that twice: 5th day the "system" was "down," 6th day the system was still down.
On the 7th day, I finally said, "Look, I want to cancel before it ships out." The girl said, "Let me talk to the manager and see what I can do." She came back and told me the order was cancelled. A week later, I get the shipment at my door. I called my credit card company and placed it into "dispute" after I saw they placed the charges on my account well after I had made several unsuccessful calls to cancel. I called the Dual Action Cleanse infomercial company and told them the story. In their system they only had documentation that I called once to cancel. Also, they had not cancelled the continuous shipments either, so I did that.
I called back 5 minutes later to double check all had been done correctly (by a different person) and I found that the auto shipping had not been cancelled on all my order (had I not done this double check I would have to have done this all over again a month hence) and this representative gave me his name, id# and cancellation numbers for all orders, as well as return shipment (postal refusals) id #s.
This is the WORST company I have ever dealt with. I asked for 100% of all charges reversed (even postage). Who knows how this will turn out?
Anonymous
Cincinnati, Ohio
U.S.A.
This report was posted on Ripoff Report on 02/13/2006 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dual-action-cleanse/chino-california/dual-action-cleanse-aka-cellular-research-ripoff-unable-to-cancel-order-laughable-custom-176063. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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