Report: #227834

Complaint Review: DV Warehouse - Hollywood California

  • Submitted:
  • Updated:
  • Reported By: Albuquerque New Mexico
  • DV Warehouse 747 Seward St. Hollywood, California U.S.A.

DV Warehouse Ripoff Deceptive and fradulent advertising Hollywood California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
Went to DV Warehouse website to order a Mac powerbook power adapter. The website describes the item as "Apple 45W AC Adapter for PowerBook G4 New". Based on this description it appears you are ordering a "new" part.

We received a part that was obviously not new... in fact, it appears to be refurbished. The tip of the power cord did not fit in the laptop power port. Upon calling up to report a problem, I was told that I could send the item back and they'd send a replacement if they found a problem.

When I received the replacement I received an adapter with a cord that didn't even match and was obviously used. We were able to use this adapter for a few hours when it simply stopped charging the laptop. The adapter itself had become extremely hot and started to smell as if it were melting. Definitely not the behavior of a new item.

My mistake was not reading the fine print to discover that even when it is their mistake, I'm responsible for the cost of the return shipping. AND if I want to return the item they charge a 25% restocking fee.

But that still doesn't explain how they can advertise an item as "New" when it clearly is not.

Albuquerque, New Mexico

This report was posted on Ripoff Report on 12/29/2006 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dv-warehouse/hollywood-california-90038/dv-warehouse-ripoff-deceptive-and-fradulent-advertising-hollywood-california-227834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now