Dvdplanet.org charged for merchandise they never delivered Internet

i ordered a complete set of dean martin roasts on dvd on 12/3.
dvdplanet.org charged my credit card almost immediately.
i got an email from them more than a week later stating that they were having delivery problems, they had straightened them out, and i should still
be receiving the merchandise between the 17th and 24th.
i wrote to them on christmas day telling them how disappointed i was and wanted to know how they were going to rectify the situation. their response was a long apology and that they would send another shipment out immediately. after several days i wrote asking when it had been shipped, and they responded that it hadn't, but would be shipped on monday and arrive here later in the week.

i also wrote and asked for a phone number i could call in order to speak to a live rep, and that request went unanswered.

it has now been over a month and i have been taken advantage of to the tune of 69.95. no wonder they offered free shipping...they weren't shipping anything!
has anyone had any successful resolution from these people?

Joni
Philadelphia, Pennsylvania
U.S.A.