Report: #1173907

Complaint Review: Dvor.com - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Tue, September 02, 2014
Updated: Wed, October 22, 2014
Reported By: modelphoto1 — Brooklyn New York

Author Not Confirmed

Why?

Dvor.com Nationwide USA

Phone: 800-504-5820
Web: dvor.com
Category: Guns & Ranges

Dvor.com Optics Planet Misadvertisement. Selling one item and sending to customers other Chicago IL Nationwide

*UPDATE Employee: DVOR.com Reply

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Optics Planet - Dvor website advertises products as a kit and then sends an individual items.

I ordered a scents for hunting dog training on their website .

It shows 5 different scents and shows description and name of the product:

Remington Sporting Dog Training Scents

Description

Remington Sporting Dog Training Scents are ideal for training undisciplined dogs. These 4-Ounce Formulas by Remington Sporting Dog are also concentrated.

Package Contents:

Remington Sporting Dog Training Scents

There is a picture where it is pictured 5 different scents.

I received just one scent and was told to pay 25$ extra for others.

It is not how you do business. If you advertising something you have to send it same as it says in name and description.

Its a 100% misadvertisement.

When i started to chat with them they just ignored me and disconnected.

too bad. very unprofessional.

Will not recommend it to anyone anymore.

Report Attachments:

This report was posted on Ripoff Report on 09/02/2014 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dvorcom/nationwide/dvorcom-optics-planet-misadvertisement-selling-one-item-and-sending-to-customers-other-1173907. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

DVOR.com Reply

AUTHOR: DVOR.com - ()

SUBMITTED: Wednesday, October 22, 2014

POSTED: Wednesday, October 22, 2014

We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.

Each product we sell has a unique product sku. Our pictures display the different products available for the current promotion. This promotion had multiple items available for purchase during this sale. Each sku would need to be added to your cart individually.

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. We will cover the return shipping when you choose our Free Pre-Paid Return Shipping Label. Please see our website for further information.

Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.

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