Dwolla Suspended new account, seized funds, provided no explanation Fremont Internet

After submitting a complaint on this forum and with the FTC they have returned the funds to the account. They never did explain why they did what they did. For now on we will be sticking with bank bill pay and intuit payment network and as much as I dislike it - Paypal.

Before this exprience I was recommeding people try using this instead of paypal, intuit and bill pay, but now - no way. I mean when paypal started they would be slow or reject some payments for unknown reasons but they would at least work with you to resolve it.

We have reviewed the TOS of service. Nothing that we did was against their terms of services. Let me repeat what we did.

1. Setup an account

2. Provided the information requested such as company name, address, phone numbers, EIN, etc.. All of which were verified and proven correct and true.

3. Listed a bank account to be connected to our Dwolla account. Which was also verified.

4. A month later made a transfer from our company bank accoutn to the company dwolla account.

After the transfer of funds cleared into the Dwolla account they suspened the company account. No warning no notice no questions asked of us.

This is the same as going into a bank setting up a bank account and providing all the legal paperwork. Then making a cash deposit. Then later you go into the bank and they tell you, your account has been suspended and no they won't give your cash back because you violated the terms of service. When you ask what you did they won't tell you.

Keep in mind this is an existing business since 2004, incorporated with the State of California (easily verified) with easily verified Licenses with the state. There was no possible violation of any terms of service. It is absolute ridiculous claim.

Due to several concerns regarding your account, our security team made the decision to suspend this account. As stated in our terms of service, If we determine, in our sole discretion, that you may have breached these Terms, that you or your Account activity present risk or security concerns, or if we are unable to verify your identity, we may take actions to protect Dwolla and our users, the Financial Institution Partner, or other third parties from Reversals, claims, fines, penalties and any other liability.

If you still have questions regarding your account, you may contact customer support at 1-888-289-8744 or send us an email at support@dwolla.com.