E-Limidebt Misleading information nearly got me sued Boca Raton Florida

The interesting thing about e-limidebt that I have found out is they use confusing words and incorrect grammar which makes it hard to understand. You can read in the above rebuttal that several sentences just don't make sense.
I have to agree with Pamela- the payment plan is NOT explained very well when a client signs the agreement. I was also under the impression that the monthly fee I was having automatically deducted from my bank account every month was money going towards my debt and that the fee would be taken out of that BUT it would ALSO be used for my debt. It was not explained to me that I was to have my own savings account that I was to be putting more money into every month ON TOP of the payments being deducted. The monthly payments were only for e-limidebt's fee, which was close to $1700. In the initial stages of my interest in the company I was told that there would be a monthly fee deducted from my bank account for 24 months, and at the end of the 24 months my debts would be paid. It simply was not made clear that I was supposed to save $300 a month in my own savings account for 24 months, and for 12 months I would have about $140 taken out of my account for their fee. It wasn't made clear to me until one day the almost $140 wasn't taken out of my account so I called and tried to find out what was going on and spoke with Stephanie, who looked at my account since Dan wasn't available. She then explained to me that for the past 12 months I was supposed to be putting $300 into a savings account. I was shocked to say the least. We went back over the 'client agreement' where it was finally explained to me in black and white that was what I was supposed to be doing. The point and fact of the matter is that it is simply not clear when you sign this agreement-PERIOD. I mean, if I could afford to set aside $440 a month I would have had my debts paid off on my own by now- I wouldn't have bothered with a debt consolidation company. I certainly wouldn't have signed an agreement saying I could!

There are two other things that bother me about e-limidebt.

#1) Television commercials for other debt consolidation companies always state that they will contact a client's creditors to let them know they are working with you and stop the creditors from contacting you. E-limidebt does not do this. They do not claim to do it, and they simply do not do it. They won't even run a copy of a client's credit report- you have to get one and send it to them so that they can have the information. And then they still won't contact them until after you finish paying their fee! Plenty of other debt consolidation companies talk to your creditors as soon as you sign up with them so that the creditors will know what's going on. As far as e-limidebt's client's creditors know the client is still just being a dead-beat and not paying their bills. To me, that doesn't seem right. If I'm paying you to reduce my debt, it seems like you would be in touch with the creditors to let them know we're working together to try and get the bills taken care of. But again- this is not something that is made clear before you sign the client agreement.

#2) The other big thing that really, really bothers me about e-limidebt is that they simply have me send them the letters I get in the mail from the creditors when they make me a settlement offer. Here's an example:

Collection Agency sends me a letter: Dear You, Your debt is $2000. We're offering you a settlement of $1000 if you send us money within the next 48 hours. Thanks, Collection Agency.

So I'm supposed to send this letter to e-limidebt, and still pay $1000. Why did I bother hiring e-limidebt? I could have just paid them the $1000 and been done with it on my own. And I don't even send the $1000 TO e-limidebt! I still have to deal with sending it to the Collection Agency!


In hindsight I should not have hired e-limidebt. I suppose if someone was not as far behind as I was it might be a company worth using- if you're not already getting settlement offers on your own, then I suppose e-limidebt could make the settlement offers first- but your debts would have to be pretty recent for that to be helpful. And honestly, who considers a debt consolidation company if their debts are just a few months old? Generally people think they can get it taken care of for quite a while before they consider hiring someone, and by then you're just as well on your own.

My suggestion to E-limidebt: Make your policies more clear in the initial sales call. I know it's been great business for you to dazzle people with numbers like "we can settle your $20000. debt for $12000. !" and "we'll only take $136. a month out of your account!" and "we'll settle all your debt in 24 months!" Just sign here! When people actually get up the nerve to call a debt consolidation company they're at they're last straw before bankruptcy. So it's easy to reel them in the way you do, and you make a sweet profit. But in the end you wind up with unsatisfied customers and a bad reputation. If you would just be more clear in the beginning, don't just leave it up to the client to read your 13 pages of legal jargon and expect us to understand. Just be upfront and clear about how much you will take for your fee, and the fact that we have to open a savings account or somehow put this extra money aside so that when a 48 hour offer comes up we have the funds available. Just be more clear!

My suggestion to consumers: If you're far enough behind that you're receiving settlement offers in the mail, don't bother with a debt consolidation company. Contact your creditors yourself. Take them up on their settlement offers. Sometimes, even when they're in collections they'll still take monthly payments. Other times, yes, you will have to save money every month to finally pay them off- but you're not paying it anyway, so waiting a few months isn't going to hurt you any worse! We have it in our minds that when we hire these companies the debts, interest, and credit will just come to a freezing halt because it's now in the debt consolidation company's hands, and it's just not the case.


My last statement will be to E-Limidebt- tell your people to learn their time zones. You guys are in Florida- you're 1, 2, or 3 hours AHEAD of the rest of the country. So yes, when it's 9am where you are it's 7am where I am. I, personally, don't like getting your "courtesy" calls at 7am. And I've TOLD Dan SEVERAL times to STOP calling me so early and he still has not learned. If you can't wait til the afternoon to call us out here on the west coast, then don't bother calling at all! The two 'courtesy' calls a month are not worth it to me, because it's not very courteous to wake me up!

The interesting thing about e-limidebt that I have found out is they use confusing words and incorrect grammar which makes it hard to understand. You can read in the above rebuttal that several sentences just don't make sense.
I have to agree with Pamela- the payment plan is NOT explained very well when a client signs the agreement. I was also under the impression that the monthly fee I was having automatically deducted from my bank account every month was money going towards my debt and that the fee would be taken out of that BUT it would ALSO be used for my debt. It was not explained to me that I was to have my own savings account that I was to be putting more money into every month ON TOP of the payments being deducted. The monthly payments were only for e-limidebt's fee, which was close to $1700. In the initial stages of my interest in the company I was told that there would be a monthly fee deducted from my bank account for 24 months, and at the end of the 24 months my debts would be paid. It simply was not made clear that I was supposed to save $300 a month in my own savings account for 24 months, and for 12 months I would have about $140 taken out of my account for their fee. It wasn't made clear to me until one day the almost $140 wasn't taken out of my account so I called and tried to find out what was going on and spoke with Stephanie, who looked at my account since Dan wasn't available. She then explained to me that for the past 12 months I was supposed to be putting $300 into a savings account. I was shocked to say the least. We went back over the 'client agreement' where it was finally explained to me in black and white that was what I was supposed to be doing. The point and fact of the matter is that it is simply not clear when you sign this agreement-PERIOD. I mean, if I could afford to set aside $440 a month I would have had my debts paid off on my own by now- I wouldn't have bothered with a debt consolidation company. I certainly wouldn't have signed an agreement saying I could!

There are two other things that bother me about e-limidebt.

#1) Television commercials for other debt consolidation companies always state that they will contact a client's creditors to let them know they are working with you and stop the creditors from contacting you. E-limidebt does not do this. They do not claim to do it, and they simply do not do it. They won't even run a copy of a client's credit report- you have to get one and send it to them so that they can have the information. And then they still won't contact them until after you finish paying their fee! Plenty of other debt consolidation companies talk to your creditors as soon as you sign up with them so that the creditors will know what's going on. As far as e-limidebt's client's creditors know the client is still just being a dead-beat and not paying their bills. To me, that doesn't seem right. If I'm paying you to reduce my debt, it seems like you would be in touch with the creditors to let them know we're working together to try and get the bills taken care of. But again- this is not something that is made clear before you sign the client agreement.

#2) The other big thing that really, really bothers me about e-limidebt is that they simply have me send them the letters I get in the mail from the creditors when they make me a settlement offer. Here's an example:

Collection Agency sends me a letter: Dear You, Your debt is $2000. We're offering you a settlement of $1000 if you send us money within the next 48 hours. Thanks, Collection Agency.

So I'm supposed to send this letter to e-limidebt, and still pay $1000. Why did I bother hiring e-limidebt? I could have just paid them the $1000 and been done with it on my own. And I don't even send the $1000 TO e-limidebt! I still have to deal with sending it to the Collection Agency!


In hindsight I should not have hired e-limidebt. I suppose if someone was not as far behind as I was it might be a company worth using- if you're not already getting settlement offers on your own, then I suppose e-limidebt could make the settlement offers first- but your debts would have to be pretty recent for that to be helpful. And honestly, who considers a debt consolidation company if their debts are just a few months old? Generally people think they can get it taken care of for quite a while before they consider hiring someone, and by then you're just as well on your own.

My suggestion to E-limidebt: Make your policies more clear in the initial sales call. I know it's been great business for you to dazzle people with numbers like "we can settle your $20000. debt for $12000. !" and "we'll only take $136. a month out of your account!" and "we'll settle all your debt in 24 months!" Just sign here! When people actually get up the nerve to call a debt consolidation company they're at they're last straw before bankruptcy. So it's easy to reel them in the way you do, and you make a sweet profit. But in the end you wind up with unsatisfied customers and a bad reputation. If you would just be more clear in the beginning, don't just leave it up to the client to read your 13 pages of legal jargon and expect us to understand. Just be upfront and clear about how much you will take for your fee, and the fact that we have to open a savings account or somehow put this extra money aside so that when a 48 hour offer comes up we have the funds available. Just be more clear!

My suggestion to consumers: If you're far enough behind that you're receiving settlement offers in the mail, don't bother with a debt consolidation company. Contact your creditors yourself. Take them up on their settlement offers. Sometimes, even when they're in collections they'll still take monthly payments. Other times, yes, you will have to save money every month to finally pay them off- but you're not paying it anyway, so waiting a few months isn't going to hurt you any worse! We have it in our minds that when we hire these companies the debts, interest, and credit will just come to a freezing halt because it's now in the debt consolidation company's hands, and it's just not the case.


My last statement will be to E-Limidebt- tell your people to learn their time zones. You guys are in Florida- you're 1, 2, or 3 hours AHEAD of the rest of the country. So yes, when it's 9am where you are it's 7am where I am. I, personally, don't like getting your "courtesy" calls at 7am. And I've TOLD Dan SEVERAL times to STOP calling me so early and he still has not learned. If you can't wait til the afternoon to call us out here on the west coast, then don't bother calling at all! The two 'courtesy' calls a month are not worth it to me, because it's not very courteous to wake me up!

The interesting thing about e-limidebt that I have found out is they use confusing words and incorrect grammar which makes it hard to understand. You can read in the above rebuttal that several sentences just don't make sense.
I have to agree with Pamela- the payment plan is NOT explained very well when a client signs the agreement. I was also under the impression that the monthly fee I was having automatically deducted from my bank account every month was money going towards my debt and that the fee would be taken out of that BUT it would ALSO be used for my debt. It was not explained to me that I was to have my own savings account that I was to be putting more money into every month ON TOP of the payments being deducted. The monthly payments were only for e-limidebt's fee, which was close to $1700. In the initial stages of my interest in the company I was told that there would be a monthly fee deducted from my bank account for 24 months, and at the end of the 24 months my debts would be paid. It simply was not made clear that I was supposed to save $300 a month in my own savings account for 24 months, and for 12 months I would have about $140 taken out of my account for their fee. It wasn't made clear to me until one day the almost $140 wasn't taken out of my account so I called and tried to find out what was going on and spoke with Stephanie, who looked at my account since Dan wasn't available. She then explained to me that for the past 12 months I was supposed to be putting $300 into a savings account. I was shocked to say the least. We went back over the 'client agreement' where it was finally explained to me in black and white that was what I was supposed to be doing. The point and fact of the matter is that it is simply not clear when you sign this agreement-PERIOD. I mean, if I could afford to set aside $440 a month I would have had my debts paid off on my own by now- I wouldn't have bothered with a debt consolidation company. I certainly wouldn't have signed an agreement saying I could!

There are two other things that bother me about e-limidebt.

#1) Television commercials for other debt consolidation companies always state that they will contact a client's creditors to let them know they are working with you and stop the creditors from contacting you. E-limidebt does not do this. They do not claim to do it, and they simply do not do it. They won't even run a copy of a client's credit report- you have to get one and send it to them so that they can have the information. And then they still won't contact them until after you finish paying their fee! Plenty of other debt consolidation companies talk to your creditors as soon as you sign up with them so that the creditors will know what's going on. As far as e-limidebt's client's creditors know the client is still just being a dead-beat and not paying their bills. To me, that doesn't seem right. If I'm paying you to reduce my debt, it seems like you would be in touch with the creditors to let them know we're working together to try and get the bills taken care of. But again- this is not something that is made clear before you sign the client agreement.

#2) The other big thing that really, really bothers me about e-limidebt is that they simply have me send them the letters I get in the mail from the creditors when they make me a settlement offer. Here's an example:

Collection Agency sends me a letter: Dear You, Your debt is $2000. We're offering you a settlement of $1000 if you send us money within the next 48 hours. Thanks, Collection Agency.

So I'm supposed to send this letter to e-limidebt, and still pay $1000. Why did I bother hiring e-limidebt? I could have just paid them the $1000 and been done with it on my own. And I don't even send the $1000 TO e-limidebt! I still have to deal with sending it to the Collection Agency!


In hindsight I should not have hired e-limidebt. I suppose if someone was not as far behind as I was it might be a company worth using- if you're not already getting settlement offers on your own, then I suppose e-limidebt could make the settlement offers first- but your debts would have to be pretty recent for that to be helpful. And honestly, who considers a debt consolidation company if their debts are just a few months old? Generally people think they can get it taken care of for quite a while before they consider hiring someone, and by then you're just as well on your own.

My suggestion to E-limidebt: Make your policies more clear in the initial sales call. I know it's been great business for you to dazzle people with numbers like "we can settle your $20000. debt for $12000. !" and "we'll only take $136. a month out of your account!" and "we'll settle all your debt in 24 months!" Just sign here! When people actually get up the nerve to call a debt consolidation company they're at they're last straw before bankruptcy. So it's easy to reel them in the way you do, and you make a sweet profit. But in the end you wind up with unsatisfied customers and a bad reputation. If you would just be more clear in the beginning, don't just leave it up to the client to read your 13 pages of legal jargon and expect us to understand. Just be upfront and clear about how much you will take for your fee, and the fact that we have to open a savings account or somehow put this extra money aside so that when a 48 hour offer comes up we have the funds available. Just be more clear!

My suggestion to consumers: If you're far enough behind that you're receiving settlement offers in the mail, don't bother with a debt consolidation company. Contact your creditors yourself. Take them up on their settlement offers. Sometimes, even when they're in collections they'll still take monthly payments. Other times, yes, you will have to save money every month to finally pay them off- but you're not paying it anyway, so waiting a few months isn't going to hurt you any worse! We have it in our minds that when we hire these companies the debts, interest, and credit will just come to a freezing halt because it's now in the debt consolidation company's hands, and it's just not the case.


My last statement will be to E-Limidebt- tell your people to learn their time zones. You guys are in Florida- you're 1, 2, or 3 hours AHEAD of the rest of the country. So yes, when it's 9am where you are it's 7am where I am. I, personally, don't like getting your "courtesy" calls at 7am. And I've TOLD Dan SEVERAL times to STOP calling me so early and he still has not learned. If you can't wait til the afternoon to call us out here on the west coast, then don't bother calling at all! The two 'courtesy' calls a month are not worth it to me, because it's not very courteous to wake me up!

The interesting thing about e-limidebt that I have found out is they use confusing words and incorrect grammar which makes it hard to understand. You can read in the above rebuttal that several sentences just don't make sense.
I have to agree with Pamela- the payment plan is NOT explained very well when a client signs the agreement. I was also under the impression that the monthly fee I was having automatically deducted from my bank account every month was money going towards my debt and that the fee would be taken out of that BUT it would ALSO be used for my debt. It was not explained to me that I was to have my own savings account that I was to be putting more money into every month ON TOP of the payments being deducted. The monthly payments were only for e-limidebt's fee, which was close to $1700. In the initial stages of my interest in the company I was told that there would be a monthly fee deducted from my bank account for 24 months, and at the end of the 24 months my debts would be paid. It simply was not made clear that I was supposed to save $300 a month in my own savings account for 24 months, and for 12 months I would have about $140 taken out of my account for their fee. It wasn't made clear to me until one day the almost $140 wasn't taken out of my account so I called and tried to find out what was going on and spoke with Stephanie, who looked at my account since Dan wasn't available. She then explained to me that for the past 12 months I was supposed to be putting $300 into a savings account. I was shocked to say the least. We went back over the 'client agreement' where it was finally explained to me in black and white that was what I was supposed to be doing. The point and fact of the matter is that it is simply not clear when you sign this agreement-PERIOD. I mean, if I could afford to set aside $440 a month I would have had my debts paid off on my own by now- I wouldn't have bothered with a debt consolidation company. I certainly wouldn't have signed an agreement saying I could!

There are two other things that bother me about e-limidebt.

#1) Television commercials for other debt consolidation companies always state that they will contact a client's creditors to let them know they are working with you and stop the creditors from contacting you. E-limidebt does not do this. They do not claim to do it, and they simply do not do it. They won't even run a copy of a client's credit report- you have to get one and send it to them so that they can have the information. And then they still won't contact them until after you finish paying their fee! Plenty of other debt consolidation companies talk to your creditors as soon as you sign up with them so that the creditors will know what's going on. As far as e-limidebt's client's creditors know the client is still just being a dead-beat and not paying their bills. To me, that doesn't seem right. If I'm paying you to reduce my debt, it seems like you would be in touch with the creditors to let them know we're working together to try and get the bills taken care of. But again- this is not something that is made clear before you sign the client agreement.

#2) The other big thing that really, really bothers me about e-limidebt is that they simply have me send them the letters I get in the mail from the creditors when they make me a settlement offer. Here's an example:

Collection Agency sends me a letter: Dear You, Your debt is $2000. We're offering you a settlement of $1000 if you send us money within the next 48 hours. Thanks, Collection Agency.

So I'm supposed to send this letter to e-limidebt, and still pay $1000. Why did I bother hiring e-limidebt? I could have just paid them the $1000 and been done with it on my own. And I don't even send the $1000 TO e-limidebt! I still have to deal with sending it to the Collection Agency!


In hindsight I should not have hired e-limidebt. I suppose if someone was not as far behind as I was it might be a company worth using- if you're not already getting settlement offers on your own, then I suppose e-limidebt could make the settlement offers first- but your debts would have to be pretty recent for that to be helpful. And honestly, who considers a debt consolidation company if their debts are just a few months old? Generally people think they can get it taken care of for quite a while before they consider hiring someone, and by then you're just as well on your own.

My suggestion to E-limidebt: Make your policies more clear in the initial sales call. I know it's been great business for you to dazzle people with numbers like "we can settle your $20000. debt for $12000. !" and "we'll only take $136. a month out of your account!" and "we'll settle all your debt in 24 months!" Just sign here! When people actually get up the nerve to call a debt consolidation company they're at they're last straw before bankruptcy. So it's easy to reel them in the way you do, and you make a sweet profit. But in the end you wind up with unsatisfied customers and a bad reputation. If you would just be more clear in the beginning, don't just leave it up to the client to read your 13 pages of legal jargon and expect us to understand. Just be upfront and clear about how much you will take for your fee, and the fact that we have to open a savings account or somehow put this extra money aside so that when a 48 hour offer comes up we have the funds available. Just be more clear!

My suggestion to consumers: If you're far enough behind that you're receiving settlement offers in the mail, don't bother with a debt consolidation company. Contact your creditors yourself. Take them up on their settlement offers. Sometimes, even when they're in collections they'll still take monthly payments. Other times, yes, you will have to save money every month to finally pay them off- but you're not paying it anyway, so waiting a few months isn't going to hurt you any worse! We have it in our minds that when we hire these companies the debts, interest, and credit will just come to a freezing halt because it's now in the debt consolidation company's hands, and it's just not the case.


My last statement will be to E-Limidebt- tell your people to learn their time zones. You guys are in Florida- you're 1, 2, or 3 hours AHEAD of the rest of the country. So yes, when it's 9am where you are it's 7am where I am. I, personally, don't like getting your "courtesy" calls at 7am. And I've TOLD Dan SEVERAL times to STOP calling me so early and he still has not learned. If you can't wait til the afternoon to call us out here on the west coast, then don't bother calling at all! The two 'courtesy' calls a month are not worth it to me, because it's not very courteous to wake me up!

You may be able to file a complaint with Palm Beach County's Division of Consumer Affairs.

Palm Beach County Division of Consumer Affairs
50 South Military Trail Suite #201
West Palm Beach, FL 33415

561-712-6600 (Direct - Ask for Investigator Daniel Dodson)
561-712-6610 (Fax)
www.pbcgov.com/consumer

I would like to take this opportunity to address the accusations made by Pamela and explain the E-limidebt, Inc. Debt Settlement process.

First and foremost, upon any initial correspondence between E-LIMIDEBT, Inc. and a prospective client, a Budget Review is performed. This entails evaluating ones finances, so that we can best determine a suitable course of action for a prospective client to follow in relieving their debt burden. Second, we further analyze their debts that they wish to have entered into our program and reassess whether the program they have chosen is in their best interest. Third, a portion of our fees are earned during the file setup phase of the program. This is where any and all letters, forms, statements, correspondences and other various documents are prepared on their behalf and their file is prepared for the Settlement Team, so that they may negotiate their debts with their creditors. The Debt Settlement plan is structured so as to not place the client into an obligation that furthers their financially distressed situation and at the same time allows them to save funds for satisfying debt settlement offers on their accounts.

Pamela states that her creditors were still contacting her and that E-limidebt, Inc. made no efforts to communicate with her creditors. In signing an agreement with E-limidebt, Inc., it in no way nullifies or voids, or even permits any modification of any of the terms of any agreements that she signed with her original creditors and this is stated clearly in our Client Service Agreement. By law her original creditors can always contact her. She signed an agreement with them, which she is bound to, and one of the terms is most definitely that they can contact her regarding a balance owed. Furthermore, we have educated all of our clients to the fact that interest and penalties will continue to accrue and that by the time we negotiate a debt those additional fees will go unseen and that their debt will still be reduced significantly.

Pamela's accusations and her explanations of our program are contradictory to the outline of our Client Service Agreement. She states that our Debt Settlement Program is formatted so that the company would save money for her for her payments to creditors, so that she could leverage those funds later for settlement offers with her creditors.

As per the outlined Monthly Fee Schedule in her signed Client Service Agreement & Section 12 of that Agreement. The following backs our decision to not refund any of her fees earned by E-LIMIDEBT, Inc.

As per Section 12 of our agreement:

CLIENT Payments to Creditors: CLIENT agrees to a Savings budget as outlined on page 10 (Monthly Fee Schedule). These funds are budgeted for ultimate distribution to creditors, and will be budgeted until all contracted creditor accounts are settled in full. CLIENT will make all settlement payments directly to creditors. CLIENT further recognizes that the monthly fee schedule must be strictly followed by CLIENT, as stated in paragraph 10 above. E-LIMIDEBT can not be responsible for any results or outcomes due to CLIENT'S failure to follow the schedule of payments/savings.

Pamela did NOT take the time to read her Client Service Agreement after it was sent to her and explained. Our 15 page agreement is clear and concise and specifically outlines a non-escrow debt settlement program (self-save model), which she signed.

The greatest difficulty in Debt Settlement is not our company's ability to perform our duties but a consumer's ability to save funds for a settlement offer. We can obtain offers that are realistic for the client to satisfy but it would not be sensible for us to pursue an offer or a specific amount if the client did not have funds available. It would simply tarnish our reputation with the creditors we are negotiating with and inhibit our ability to work with them when the client was indeed ready.

Our company record and credentials speak loudly and clearly to the fact that we are always performing with the best interest of our clients and their families, in attempting to right their financially distressed situations. Please review our credentials and track record by viewing the links at the bottom of our website. www.e-limidebt.com

Clearly this is not a case of lack of job performance or misinformation. Pamela was explained the program properly and thoroughly via multiple conversations, e-mails and in the contract she signed. In conclusion, Pamela should not be entitled to a refund due to her misunderstanding the debt negotiation process and not giving an opportunity to make an impact.

If any further documentation or information is needed regarding this matter, please feel free to contact us.


E-limidebt, Inc.

www.e-limidebt.com

Boca Raton, Florida