Complaint Review: Earth Class Mail
Earth Class Mail 9450 SW Gemini DrBeaverton, OR 97008 THEY STOLE MY MONEY AND LIED ABOUT REFUNDING IT bEAVERTON OR Internet
*UPDATE Employee ..inside information: We apologize for any inconvenience, but we have not control over how your bank/card process refunds
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Okay so this company or rather Crooks, took money out of my account, when A.) the thirty day trial hadn't end, B.) I had already cancelled. C.) then tried to to say it was from a different account, which I haven't used that account in over a year and just looked into earth class on the 13th of this month for the first time. I even have the emails where their Sales rep tried emailing me on the 13th and on the 20th. Whats funny is the first rep I spoke to couldn't find me, in their system, and kept trying to stall, obvisouly while he did a google search to find one of my other emails, well you failed as the one he chose is one I havent used in over a year. I had to request a refund from him serveral times and he just kept dancing around the subject before I got upset and had to request someone else, then he laughs at me when I ask for a manager and passes me off to his neighbor next to him I suppose because if that was a supervisor, they have bigger problems then my refund. She too was dancing around the subject instead of just apologizing and and saying ill take care this right away considering the charge had been done that day and could be voided and sent straight back to my bank with no waiting, instead she doesnt, and I am still waiting, which mind she said she would and even sent me a confirmation say that she did and that it was done... Still I dont have my 99.00 back and have now wasted count less hours sending them messages in which i get no repsonse and or generic emails. They are liars and theives. Her email: Your cancellation is set up and full refund processed for your account ECM 27523. Please let me know if you have any questions. Thank you for doing business with Earth Class Mail. Sincerely, Katrina Earth Class Mail | Customer Support earthclassmail.com (971) 250-5000 1 (855) 572-8900 No mind u I was also told she was a supervisor. If you check her signature I was lied to about that as well.
This report was posted on Ripoff Report on 03/28/2017 07:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earth-class-mail/internet/earth-class-mail-9450-sw-gemini-drbeaverton-or-97008-they-stole-my-money-and-lied-about-1364604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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