Earthlink, inc unable to cancel my account - attemped numerous times by phone and email Saint Louis,, Missouri

I have attempted multiple times calling, chat and email in order to cancel my account.

I was told to call in the month of renewal to cancel, which I did.  I was told my account was canceled.  No I did not get a name, did not think I would have this problem.

The account was not canceled and Earth-link has renewed my contract and continue to bill me monthly.  I changed credit cards so that each month their attempt to charge me would fail.

I think their strategy is to continue with mounting monthly charges then, report me as a collection account.

Gmail works so much better than Earthlink, even without the support.  I am extremely disappointed, as I have had their service in the past.  I have requested the contact information for their agent for service of process - of course not reply - yet.