East Coast Moving and Storage Nickel and Dime Rip Off Chicago Il

We are downsizing  (Maryland) and wanted to ship some furniture to our daughter in New Hampshire.  Our experience with East Coast moving and Storage was awful.

1. We were told (the night before via communication from them to our daughter, who scheduled this move) that the move was to take place on Thursday.  They never showed up.  When we called, they said the move was scheduled for Friday.  The problem is that the office people (Chicago) don’t know what the movers are doing, so they got it dead wrong and my wife had to take an extra day off from work because of their mistake.

1. READ the fine print, especially if you are shipping to another person in a distant locale.  There are lots of extra fees that get tacked on. (Flights and Stairs Carry, Shuttle Service, etc.)

1. Before inspecting or touching our stuff, they spread out all the papers for signature.  The “Interstate Revised Written Estimate” (which we had never seen before) had increased by $300 based on an increase in cubic feet of our stuff, which they had yet to measure.  When questioned about it, they relented and the original estimate of costs was restored.

1. They showed up with an 18 wheeler to a tiny rural home with a long driveway, and wouldn’t drive it back to our house.  The man said they could have brought another truck, and that getting one “now” would cost the same as the “long carry fees”.  They charge $70 for each extra 50 feet of carrying.  It cost us an extra $697 to get our stuff on the truck!  This massive truck issue is in their fine print, so ask about what truck is picking up as well as delivering your stuff.

So, in short, this mover comes in with a low estimate, and then nickel and dimes you to death.  They could easily look at Google maps to see the appropriatness of arriving with an 18 wheeler, but they don’t.  They could tell you the day before what kind of truck they are bringing, but they don’t.  They wasted our time and money.   I strongly suggest not using this company.