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Report: #452448

Complaint Review: Easy Saver - Pro Flowers - Internet

  • Submitted:
  • Updated:
  • Reported By: Sterling Heights Michigan
  • Author Confirmed What's this?
  • Why?
  • Easy Saver - Pro Flowers Internet U.S.A.

Easy Saver - Pro Flowers bought flowers now Easy Savers has access to my account Internet

*UPDATE Employee: ProFlowers Partner Program

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I bought flowers for my wife on line from now I've got a company called Easy Saver Rewards pulling $14.95 out of my account every month because they claim I signed up for their membership.

I do a lot of purchasing on line and am very careful about checking boxes for the other things most sites offer. I never saw anything about Easy Savers. Easy Savers says I'm a member because I signed up. Pro Flowers says they've heard about it but nothing their people on the phone can do.

Sterling Heights, Michigan
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 05/16/2009 07:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ProFlowers Partner Program

AUTHOR: Caroline - (U.S.A.)

POSTED: Friday, May 22, 2009

As an employee of ProFlowers, I thought I would take the opportunity to try to clarify our EasySaver Rewards program and the enrollment process.

After making a purchase on our site, we offer the customer the opportunity to enroll in the EasySaver Rewards program. EasySaver is a membership program where members receive valuable benefits such as discounts on travel and shopping, personal concierge services, discounted spa services and much more. As an incentive to try the program for 30 days, we offer customers a $15 gift code to be used on a future purchase on our website.

After clicking on the offer, the customer lands on the EasySaver registration page. The page clearly details the program benefits as well as the sign-up process and related program fees. To enroll, the customer provides their email address and zip code as confirmation that they have read and accept the offer terms stated on the page.

We always encourage our customers to provide feedback on the program and enrollment process. We do not wish for any customer to be enrolled in the program if they do not so desire, and it is for that reason that we have a no-hassle cancellation policy. Customers can contact our customer service agents at any time for assistance with cancelling from the program. Also, please feel free to contact me directly and I will be more than happy to work with you and our partner to make sure we get you a resolution.

Our customers are our #1 priority and we take their concerns very seriously. We hope that any customers reading this posting will understand that we are not in any way acting in the adverse manner in which these posts seem to reflect.

Please feel free to contact me directly with any questions, concerns or feedback.

Thank you

Caroline Segars
Special Programs Associate

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