easykits.org they won't refund my money Internet

I enrolled in this program on September 13th for 3 transactions $47, $197, $97,

on September the 15th I called their number to cancel my membership and asked for my refund as their terms of service said that I could within 90 days.

I talked to a girl at that number and she told me that she could give me a $24 partial refund but not the complete amount, she said that I had to go online and send them an email requesting a full refund.

I have done so many times and have not gotten a reply, so I've tried many times to call the number back, after waiting on the line for awhile they keep disconnecting me. 

So, I try the live chat, I write in my complaint and it says to wait for a support person to answer shortly, again they disconnect me. 

I filed a compliant with the better business bereau but I haven't heard from them yet. 

I'm very upset with this company! 

I hope you can help get my refunds and help prevent this from happening to anyone else.  Thank You