easykits.org http://support.easykits.org/kayako/ Internet

 My conversation last weekend after seeing that not only was the initial $4.97 taken from my bank account but an additional $89.97 was taken out. I had not even received the initial information other than http://ezlink.net/28s7 link that didn't work and user98242 926145 When the link didn't work, I tried other ways to STOP the whole thing. When I got information finally from my bank, this is the conversation I got online: Please wait and one of our operators will be with you shortly. You are now chatting with Darlyn Clark (staff) - Customer Service 06:44Darlyn Clark:Hi this is Darlyn, thank you for contacting customer support. Please give me a moment to locate your account. 06:45Darlyn Clark:Thank you for patiently waiting, I have located a record. 06:45Darlyn Clark:Can you please verify your phone number? 06:45DARRIBELLE L DIEHL:7404913582 06:45Darlyn Clark:Great. Same one we have in here. 06:47Darlyn Clark:As record shows, an account was made under your name way back on 01/14/2017 10:07pm for the program called Facebook Bonanza. It's for a trial fee of $4.97 which is good for 3 days. 06:47Darlyn Clark:$89.97 is a recurring fee if you failed to cancel before trial ends. 06:48DARRIBELLE L DIEHL:I've been trying to cancel that since the day I got it because I got NOTHING from them 06:49Darlyn Clark:For you to cancel the account, you will have to contact us directly. 06:49DARRIBELLE L DIEHL:I want it all refunded since I've received NOTHING from you. 06:50DARRIBELLE L DIEHL:I need to phone you? Please give me all my information so I can do that. This site didn't even recognize my email address 06:51DARRIBELLE L DIEHL:Are you THERE 06:51Darlyn Clark:I can do the cancellation and refund here. 06:52Darlyn Clark:You can contact us either through email, phone call or livechat. 06:52Darlyn Clark:Let me proceed with the cancellation, one moment please. 06:53Darlyn Clark:I already canceled your account, rest assured that there will be no more further charges after the cancellation. 06:53DARRIBELLE L DIEHL:Refund?? 06:54Darlyn Clark:Regarding for the refund, since we do have terms and conditions to comply with, the website owners only allow us to offer and compromise a partial refund for the amount $44.98 of the $89.98 charge. Will you accept the offer? We will process that and you just have to wait for 7 to 10 business days for this amount to be posted back to your card. 06:56DARRIBELLE L DIEHL:I'm not pleased because I got NOTHING for my MONEY. But if it the best you can do. I think I need to talk to someone. Please give me my account information so I can clearly argue my side 06:58DARRIBELLE L DIEHL:Are you there? 0:06:41 × ClosePrintEmailSound: On Your Question: I was billed but have no account with you!! Please wait and one of our operators will be with you shortly. You are now chatting with Darlyn Clark (staff) - Customer Service 07:00Darlyn Clark:Hi this is Darlyn, thank you for contacting customer support. Please give me a moment to locate your account. 07:01Darlyn Clark:Please do understand that we have a terms and condition to comply with and that is the only amount we can process since it shows here that your subscription was not cancelled within the 3 days trial period. 07:02DARRIBELLE L DIEHL:I told you why. Please give me a phone number and the details of my account since this site didn't even recognize me in the first place.. there was a grievous mistake 07:03Darlyn Clark:Website will not accept your email address because you should log in with your username. 07:03DARRIBELLE L DIEHL:Your refund is NOT ADEQUATE for the lack of receipt of the order 07:03Darlyn Clark:Details of accessing the site, as well as how to contact us are all set to you via email.\ 07:04Darlyn Clark:We do expect you to contact us if ever you do have any problem with the subscription, but we didn't receive any email, chat or phone call from your end. 07:05DARRIBELLE L DIEHL:But WHICH E-MAIL ? The one I paid you from or the one to which you sent my order? 07:06DARRIBELLE L DIEHL:I had no means of contacting you since I wasn't fully into the system from my standpoint 07DARRIBELLE L DIEHL:Are you there? 07:07Darlyn Clark:We have this email on file : darribelle@yahoo.com 07:08Darlyn Clark:We have sent an email way back on your sign up date. 07:08DARRIBELLE L DIEHL:When logging in, it didn't accept that address Your Question: I was billed but have no account with you!! Please wait and one of our operators will be with you shortly. You are now chatting with Darlyn Clark (staff) - Customer Service 07:00Darlyn Clark:Hi this is Darlyn, thank you for contacting customer support. Please give me a moment to locate your account. 07:01Darlyn Clark:Please do understand that we have a terms and condition to comply with and that is the only amount we can process since it shows here that your subscription was not cancelled within the 3 days trial period. 07:02DARRIBELLE L DIEHL:I told you why. Please give me a phone number and the details of my account since this site didn't even recognize me in the first place.. there was a grievous mistake 07:03Darlyn Clark:Website will not accept your email address because you should log in with your username. 07:03DARRIBELLE L DIEHL:Your refund is NOT ADEQUATE for the lack of receipt of the order 07:03Darlyn Clark:Details of accessing the site, as well as how to contact us are all set to you via email.\ 07:04Darlyn Clark:We do expect you to contact us if ever you do have any problem with the subscription, but we didn't receive any email, chat or phone call from your end. 07:05DARRIBELLE L DIEHL:But WHICH E-MAIL ? The one I paid you from or the one to which you sent my order? 07:06DARRIBELLE L DIEHL:I had no means of contacting you since I wasn't fully into the system from my standpoint 07:07Darlyn Clark:Your full on the system. We do have your information, email, phone number, address. 07:07DARRIBELLE L DIEHL:Are you there? 07:07Darlyn Clark:We have this email on file : darribelle@yahoo.com 07:08Darlyn Clark:We have sent an email way back on your sign up date. 07:08DARRIBELLE L DIEHL:When logging in, it didn't accept that address 07: 14Darlyn Clark:Hi this is Darlyn, thank you for contacting customer support. Please give me a moment to locate your account. 07:15DARRIBELLE L DIEHL:I checked my email. Nothing 07:15Darlyn Clark:Here is a link to your product : 07:15Darlyn Clark:http://fbbonanza.com/training-area/ 07:15Darlyn Clark:Username: user98242 password: 926145 07:15Darlyn Clark:Email was sent way back on 01/14/2017 10:07pm . 07:15DARRIBELLE L DIEHL:Phone number, please 07:16DARRIBELLE L DIEHL:I didn't get it Your Question: I was billed but have no account with you!! Please wait and one of our operators will be with you shortly. You are now chatting with Darlyn Clark (staff) - Customer Service 07:14Darlyn Clark:Hi this is Darlyn, thank you for contacting customer support. Please give me a moment to locate your account. 07:15DARRIBELLE L DIEHL:I checked my email. Nothing 07:15Darlyn Clark:Here is a link to your product : 07:15Darlyn Clark:http://fbbonanza.com/training-area/ 07:15Darlyn Clark:Username: user98242 password: 926145 07:15Darlyn Clark:Email was sent way back on 01/14/2017 10:07pm . 07:15DARRIBELLE L DIEHL:Phone number, please 07:16DARRIBELLE L DIEHL:I didn't get it 07:17DARRIBELLE L DIEHL:Are you there? 07:18DARRIBELLE L DIEHL:I tried to cancel it as soon as I DIDN'T GET MY ORDER!! 07:18Darlyn Clark:I already handled the cancellation here on our end. 07:19Darlyn Clark:Regarding for your refund, if you wish to receive a full amount I will have to escalate the concern to the refund department. 07:19DARRIBELLE L DIEHL:How do I log in if it is can slide. Please GIVE ME THE PHONE NUMBER 07:20DARRIBELLE L DIEHL: Closed No money returned or correspondence from them since.