Complaint Review: eComfortusa.com - Internet
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- Author Not Confirmed
- eComfortusa.com Internet United States of America
- Phone: 8665544328
- Web: www.ecomfortusa.com
- Category: Plumbing
eComfortusa.com International Plumbing Took payment, never delivered order. No status or ability to track shipment. Shady bunch of guys. Internet
*Consumer Comment: Another person scammed...
*REBUTTAL Owner of company: eComfortUSA
*Author of original report: Still no call, no tracking #, no product
*UPDATE Employee: Back Order on the Item
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On October 31st I ordered a small thermostat for a floor warming system. Credit card was billed on Nov. 2. Tried to reach them for the entire week afterward for status, no answer of phones and no reply to multiple e-mails.
On November 13th an e-mail stating that the order was "being processed" arrived.
Called to discuss, Russian gentleman insisted that they have "back ordered" the item from manufacturer.
Despite his promise to call with status I had to call back regularly before ever reaching him again. His statement that "the warehouse forgot to put tracking number" into the system convinced me that this is not a legitimate outfit and are scammers of the highest order.
DO NOT BUY FROM ECOMFORTUSA WWW.ECOMFORTUSA.COM
This report was posted on Ripoff Report on 11/18/2009 03:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ecomfortusacom/internet/ecomfortusacom-international-plumbing-took-payment-never-delivered-order-no-status-or-a-525437. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Another person scammed...
AUTHOR: alexjt - (United States of America)
SUBMITTED: Monday, January 25, 2010
This exact same thing has happened to me, and my issue is still not resolved. My order was even larger, at about $240 dollars, and all of the consumers' claims above have happened to me as well. I have just posted my own report on this company. Avoid this company, as it is NOT legitimate in my experience!
#3 REBUTTAL Owner of company
eComfortUSA
AUTHOR: eComfortuSA - (USA)
SUBMITTED: Friday, November 20, 2009
As of 11/20/2009 morning customer has update with tracking information. Like we explain it was delay with shipping due backorder from factory which we was not aware. It is not normal situation but situations like that does happens with all retail business. Customer will be contacted by owner of the company next week to completely resolve this situation.
#2 Author of original report
Still no call, no tracking #, no product
AUTHOR: mojo - (United States of America)
SUBMITTED: Thursday, November 19, 2009
Somehow these hooligans have the time and energy to get online here and to state that this is on back order, but don't have the ability to actually call me to say the same thing?
Let's be clear: these guys are criminals and should be avoided at all costs.
DO NOT UNDER ANY CIRCUMSTANCE BUY ANYTHING FROM ECOMFORTUSA.
#1 UPDATE Employee
Back Order on the Item
AUTHOR: eComfortuSA - (United States of America)
SUBMITTED: Thursday, November 19, 2009
I am this "Russian" gentlemen mention in this report. Yes, our company delay shipping due backorder from factory and customer after numerous conversation was offer complete refund and cancellation of the order, however he agree to wait for the order, it as right now order should be delivered to his door. We can provide complete documentation on this report. Also from what we know nobody does scam for $150.00. We do build our reputation for years and this is most important equity of our company and at the same time we never decline fact we did let this particular customer down.
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